Assistant Community Manager at The Q

Assistant Community Manager

About Balaciano Group

Balaciano Group is dedicated to creating exceptional living experiences. Based in Los Angeles, we create apartment residences with distinctive architecture, tech-forward features, and curated amenities that foster connection and elevate everyday life.

The Q is known for striking design, warm and inviting hospitality, curated amenities, innovative technology, and vibrant resident events that foster and build community.

Proudly ranked #8 Best Places to Work in Los Angeles 2025
Explore our communities: www.theqliving.com

The Opportunity

We’re looking for a service-oriented, proactive, and detail-focused Assistant Community Manager to help us deliver an exceptional resident experience. In this role, you’ll be at the heart of the community, ensuring daily operations run smoothly and every resident feels at home.

You may already have experience as an Assistant Community Manager, or perhaps you’ve worked in resident services or as part of a leasing team and are ready to take the next step in your career. If you’re passionate about customer service and eager to grow within a vibrant, community-focused environment, we’d like to hear from you.

What You’ll Be Doing

Resident Services/Relations

• Be the friendly face residents turn to for help, questions, and feedback.
• Keep communication flowing and follow up with care and consistency.
• Help create a welcoming, inclusive atmosphere throughout the community.
• Conduct regular outreach to gather feedback and assess satisfaction levels.
• Investigate complaints and ensure timely, professional resolution.
• Provide exceptional customer service and lead by example.

Community Operations

• Assist with resident move-ins and move-outs, conduct unit inspections, and process related documentation in accordance with established policies and procedures.
• Assist in the preparation and distribution of lease documents, notices, and other communications to residents in accordance with established policies and procedures.
• Support rent collection, accounts receivable management, and delinquency follow-up. Promptly collect delinquent accounts and ensure accuracy of financial records.
• Coordinate maintenance requests and work orders, ensuring timely resolution of resident issues.
• Enforce community policies and regulations.
• Assist in the lease renewal program, contacting and following up with residents.
• Conduct routine property inspections to maintain the care and curb appeal of the community.
• Assist in budget preparation and monitoring, tracking expenses, and ensuring adherence to financial goals.
• Process invoices, purchase orders, and other financial transactions accurately and in a timely manner.
• Ensure compliance with property management policies, procedures, and regulations, including fair housing laws.
• Assist with reports on renewal efforts, delinquencies, resident satisfaction, and financial performance as directed by the Community Manager.

Administrative

• Utilize technology, including Microsoft Office Suite and Yardi/CRM software.
• Maintain orderly key/fob tracking system in Yardi Management software.
• Manage inventory and order necessary administrative supplies in a timely manner.
• Stay updated on industry trends and best practices in property management, maintenance, and resident services.
• Adhere to all company policies and procedures, promoting a respectful work environment.
• Assist the leasing team when needed by conducting apartment showings.
• Fulfill any other designated tasks assigned.
• Participate in emergency on-call rotation for property maintenance issues as needed.

What We’re Looking For

• 1–2 years of property management experience required, with recent and relevant experience in resident relations and assistant manager responsibilities at a comparable residential apartment community.
• Proficiency in MS Office Suite and Yardi/CRM software preferred.
• Financial acumen with budgeting and fiscal reporting experience a plus.
• Strong communication and customer service skills.
• Ability to maintain professionalism while providing exceptional customer service.
• Responsive to feedback and adaptable to changing circumstances.
• Adherence to dress guidelines and role policies and procedures.
• Positive, personable, and team-oriented.
• Comfortable working independently and collaboratively.
• Thrives in a fast-paced environment.
• Strong multitasking, problem-solving, and prioritization skills.
• Demonstrates quick analysis, strategic thinking, and effective implementation.
• Exhibits confidence, sound judgment, and unflappability.
• Organized, detail-oriented, and self-motivated.
• Physically capable of standing, sitting, walking, and lifting objects up to 20 pounds without assistance.

Schedule:
This role’s schedule depends on the assigned community.
Typical shifts are either:

• Tuesday to Saturday, 9:00 AM – 6:00 PM, or
• Sunday to Thursday, 9:00 AM – 6:00 PM

Community Locations: Woodland Hills and Playa Del Rey

Why You’ll Love Working at Balaciano Group

Because here, you’ll make a real impact. The work we do transforms lives, creating beautiful, connected communities where people feel truly at home. And while we’re at it, we make sure our team feels the same way. You’ll have fun, be supported, and grow alongside teammates who bring out the best in each other.

We take pride in our positive, family-like culture, where wellness, work-life balance, and a cohesive team environment are key priorities. Throughout the year, we celebrate a range of events, from birthdays and team-building activities to holiday gatherings, fostering a sense of camaraderie and fun.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person