Assistant Customer Service Coordinator - Bilingual

Assistant Customer Service Coordinator (Bilingual English/Spanish)Position

3T Septic Services is seeking an energetic, detail-oriented, and bilingual (English/Spanish) Assistant Customer Service Coordinator to join our growing team. This position offers hands-on training while shadowing our current Customer Service Representative (CSR) expert.

The ideal candidate will serve as a point of contact for our clients, providing exceptional customer support while ensuring smooth communication, efficient problem resolution, and outstanding customer experiences. This is a paid part time position with opportunities to develop skills in customer service, daily operations, scheduling, bookkeeping, and data management.

Key Responsibilities

Customer Support

• Answer incoming calls and respond to customer inquiries.
• Troubleshoot customer concerns and provide support for septic system emergencies, alarm situations, repairs, and installation questions.
• Deliver professional, courteous, and empathetic customer service.

Scheduling & Operations Coordination

• Schedule installation crews, service technicians, repairs, and alarm calls using Google Calendar.
• Coordinate communication between field personnel and office staff to ensure efficient daily operations.
• Assist with permit processing and administrative tasks.

Financial Coordination

• Prepare and send project estimates and customer invoices.
• Maintain accurate bookkeeping and records using QuickBooks Online.
• Assist with tracking customer payments and project documentation.

Office Administration

• Maintain organized customer records and files.
• Enter accurate customer and project information into company databases.
• Ensure timely and effective communication with customers and team members.

Bilingual Customer Service

• Communicate effectively in both English and Spanish to serve our diverse Central Texas customer base.
• Assist customers with account information, service requests, and general inquiries.

Data Management & Customer Relations

• Accurately document customer interactions and transactions.
• Identify customer needs and recommend appropriate services when applicable.
• Collaborate with team members to resolve complex customer concerns and improve overall customer satisfaction.

Qualifications & Skills

• Fluent in both English and Spanish (required).
• Texas Notary
• Minimum of 5 years of customer service experience.
• Experience in construction, plumbing, septic services, or a related industry is highly preferred.
• Strong customer service and problem-solving abilities.
• Excellent verbal and written communication skills.
• Professional phone etiquette and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office applications and general computer systems.
• Experience with Google Calendar and QuickBooks Online is preferred.
• Accurate data entry and record-keeping skills.
• Ability to remain calm, professional, and solution-focused during high-stress situations.What We're Looking For

The ideal candidate is highly organized, dependable, and motivated to learn. They thrive in a fast-paced environment, enjoy helping customers, and can effectively balance multiple priorities while maintaining exceptional attention to detail.

This job description is intended to provide a general overview of the position and does not encompass all duties, responsibilities, or qualifications that may be required. Responsibilities may be added, modified, or reassigned as business needs evolve. Employees may be asked to perform other duties as assigned.

Pay: $31,304.00 per year

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Texas Notary (Required)

Work Location: In person