Assistant Director of Operations

About Puttshack:

Headquartered in Chicago, IL, Puttshack is an upscale, tech-infused mini golf experience that opened its first U.S. location in 2021. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Reporting into Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack venue location. This role will have oversight of a multi-faceted, high volume, full-service bar & restaurant and event space, with multiple tech-enabled miniature golf courses. As the ADO, you will be a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest services that adhere to the company’s standards and values.

Key Responsibilities:

Operational Leadership:

• Oversee day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment.
• Work with Director of Operations to optimize venue operations to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives.
• Manage daily systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc.
• Responsible for tracking, storing, purchasing, and invoicing of small wares, food, liquor, and other inventory.

Team Development and Management:

• Hire, train, and develop a team of salaried and hourly associates
• Partner with DO and Talent Acquisition to maintain proper staffing levels
• Collaborate with DO, Talent, and Training teams to ensure positive and effective onboarding and training programs
• Create and manage associate schedules using weekly and daily forecasts.
• Foster a positive and inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency by providing constructive coaching and feedback.

Guest Experience:

• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
• Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and work with DO to implement improvements based on insights.
• Develop and maintain strong relationships with key stakeholders, including guests, partners, and vendors.

Compliance and Safety:

• Ensure all locations comply with health and safety regulations within a food & beverage environment,
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and employees.
• Address and resolve any operational or safety issues promptly.
• Ensure the venue operates accordingly to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety.

Required Skills and Experience:

• Minimum of 7 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $6MM+ in sales, including at least 4 years of experience serving in a management level role leading departments and responsible for leading and developing a team.
• Proven track record of driving operational excellence and achieving financial targets.
• Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar.
• Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training.
• Excellent communication and interpersonal skills.
• Tech savvy and willingness to learn new systems and tools.
• Flexible and adaptable to change.
• Flexible availability to work evenings, weekends, and holidays, as well as occasional
  travel.
• This position must pass a post-offer background check

Preferred Skills and Experience:

• Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch.
• Experience with managing and executing Food & Beverage operations, programs and processes for full-service restaurants
• SERV safe or Department of Health certification a plus
• Bachelor’s degree in related field, hospitality or business management

We have a guest service mindset and treat our associates the same way, offering our full-time associates:

Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part-time or variable time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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