Assistant Director of Reservations

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Assistant Director of Reservations will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 3-5 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Previous experience as a Reservations Manager in a Luxury Hotel environment is Mandatory.
  
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
  
• Trains the Reservations Team to maintain Exquisite Quality in both written and spoken communication, promoting FIVE’s Stunning facilities, events, and Upselling opportunities.
  
• Ensures the Reservations Team responds to all Guests with a High Level of professionalism, completing all reservations Accurately and to the Guests' expectations.
  
• Implements and Trains the Reservations Team to follow Departmental Standards (SOPs), Achieving targeted Results such as quality calls, response time, number of calls and emails handled, accuracy, handling abandoned calls, maintaining reservation records, and adhering to all Safety Standards.
  
• Ensures the Smooth running of the Reservations Department, overseeing all supervisor and agent tasks as well as administrative duties, ensuring they are executed Promptly and Accurately.
  
• Takes responsibility for duties and tasks assigned to the Role, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading Service.
  
• Collaborates with immediate Supervisors to control Costs and Inventory, and ensures Productivity and Performance levels are Consistently met and exceeded.
  
• Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE.'
  
• Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with a Meticulous Eye for Detail.
  
• Maximises Room Revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
  
• Discusses Strategies with immediate Supervisors to Enhance daily occupancy levels and Optimise Room Utilisation.
  
• Processes and analyses Daily Revenue Reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.
  
• Delivers on Departmental plans and objectives, ensuring that FIVE’s initiatives and targets are achieved with FIVE’s Gold Standard of Excellence.
  
• Stays updated with Industry Trends and innovative practices to ensure FIVE remains at the Forefront of Luxury Hospitality.
  
• Takes on additional Responsibilities and Tasks as required, adapting to the Dynamic needs of FIVE and contributing to FIVE’s continued Success.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest green building rating globally. FIVE's Dubai properties run on 100% solar power through the UAE's only hotel I-REC Agreement with DEWA.

In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS' 7,000+ universe of rated entities. With the acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence strategy into new frontiers, as The Group drives global 2050 Net Zero action, now.

An Equal Opportunity Employer

The FIVE Tribe represents over 80+ nationalities across its over 3000 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.