Assistant Director of Residential Services

Assistant Director of Residential Services
PrimeCare, Inc. – Connecticut
Full-Time | Exempt | Salary Based on Experience

Reports To:
Director of Residential Services & President

About PrimeCare, Inc.

PrimeCare, Inc. is a mission-driven organization committed to providing high-quality residential and community-based support services to individuals with intellectual and developmental disabilities. Our goal is to promote independence, dignity, and inclusion for every person we serve.

Position Overview

The Assistant Director of Residential Services plays a key leadership role in supporting and overseeing Community Living Arrangements (CLAs). This position ensures that agency policies, DDS regulations, and individual program goals are consistently implemented. The Assistant Director provides supervision, consultation, and guidance to Residence Directors, nursing staff, behavior specialists, and direct care professionals to ensure exceptional quality of care and compliance across all residential programs.

Key ResponsibilitiesLeadership & Administration

• Collaborate with the Director of Residential Services (DRS) on staffing, program operations, and strategic planning.
• Supervise Residence Directors and provide consultation to RNs, Behavior Specialists, and other key staff.
• Support and monitor implementation of agency policies, DDS regulations, and licensing standards.
• Participate in interviewing, hiring, onboarding, and training of new staff.
• Assist in on-call rotation, licensing visits, and Quality Service Review (QSR) preparation.

Health Oversight

• Audit and verify facility-specific health duties, including appointment tracking, vitals, annual consents, EMAR entries, and PRN follow-ups.
• Ensure all incident reports and medication errors are documented per DDS and agency policy.
• Report and document health-related issues to the Director of Health Services and Director of Residential Services.
• Maintain current Connecticut Medication Administration Certification.

Clinical Support

• Partner with Behavior Specialists to ensure consistent implementation and administration of individual Behavior Support Plans.

Residential Program Duties

• Meet weekly with the Director of Residential Services to review program updates, assignments, and operational changes.
• Conduct regular site visits to CLAs and document findings to leadership team members, including DRS, DHS, DHR, DQA, and Office Administrator.
• Review and verify completion of Individual Support Plans (ISPs), progress reports, and health documentation.
• Collect and review monthly recreation calendars and facility responsibility charts.
• Conduct quarterly facility audits, addressing safety, maintenance, and compliance issues, and report findings to leadership.
• Assist Residence Directors with ISP preparation, documentation, staffing, and problem-solving.

Qualifications

• Bachelor’s Degree in Human Services, Psychology, or related field (Master’s preferred).
• Minimum of 5 years of experience in residential or developmental disability services, with at least 2 years in a supervisory or administrative role.
• In-depth knowledge of DDS regulations, licensing, and residential program management.
• Strong organizational, communication, and leadership skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Must hold or be eligible for Connecticut Medication Administration Certification.
• Valid Connecticut Driver’s License and reliable transportation required.

Why Join PrimeCare, Inc.?

• Supportive and collaborative leadership environment.
• Opportunity to make a meaningful difference in the lives of others.
• Competitive compensation and benefits package.
• Opportunities for professional development and advancement.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe your experience working in Community Living Arrangements (CLAs) or residential programs supporting individuals with intellectual and developmental disabilities. What types of programs and populations have you overseen?
• Tell us about your supervisory experience. How many employees or managers have you directly supervised, and how do you approach coaching, accountability, and staff development?
• What experience do you have with Connecticut DDS regulations, licensing standards, and Quality Service Reviews (QSRs)? Please provide specific examples of your involvement.
• This role requires regular audits of medication administration, EMAR documentation, incident reporting, and health tracking systems. Describe your experience overseeing medical compliance and ensuring accuracy in documentation.
• Describe a time when you identified a compliance, safety, or quality-of-care concern within a residential setting. What steps did you take, and what was the outcome?
• How do you ensure Behavior Support Plans (BSPs), Individual Support Plans (ISPs), and other individualized supports are implemented consistently across multiple residential programs?
• Residential leadership positions often involve managing competing priorities, staffing challenges, and urgent situations. Can you provide an example of a high-pressure situation you managed successfully?
• This position requires collaboration with interdisciplinary teams, including nursing staff, behavior specialists, human resources, and operations leadership. How do you maintain effective communication and collaboration across departments?
• What experience do you have conducting staff interviews, onboarding, training, and performance management within a residential or healthcare setting?
• This role includes participation in an on-call rotation and regular site visits to residential programs. Are you comfortable responding to after-hours emergencies, traveling between residential locations, and maintaining flexibility in your schedule?

Work Location: In person