Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat Bay:

Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat’s breathtaking natural beauty, where mountains meet the sea at the resort’s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah’s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.

About the Job:

An exciting opportunity has arisen for an Assistant Front Desk Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:

• Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.

• Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.

• Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.

• Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.

• Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.

• Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma (essential); Bachelor’s Degree in Hospitality, Business, or a related field (desirable)

• 3–5 years of experience in a similar role within the hospitality industry

• Advanced proficiency in Microsoft Office programs

• Problem-solving, leadership and team management, project management, creativity, and strong attention to detail

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Access to Learning & Development programmes and clear career pathways.

• Opportunities for internal mobility within our global network.

• Colleague discounts on food, beverage and hotel stays worldwide.

• Health care and insurance benefits.

• Locally competitive salary.

• Locally relevant benefits as determined by the property.