Assistant Front Office Manager

The assistant front office manager supports and manages the daily operations of the Front Office, ensuring high standards of guest service, staff supervision, and operational efficiency.

This role requires leadership, attention to detail, and the ability to act as Manager on Duty when necessary.

Key Responsibilities:

Shift Supervision: Oversee AM and PM shifts; ensure all front office staff complete assigned duties efficiently and maintain coordination with other departments.

• Standards & Compliance: Enforce hotel policies, procedures, and service standards; monitor staff performance and provide guidance or corrective action when needed.
• Guest Relations: Handle guest concerns, special requests, and complaints professionally; ensure VIP and repeat guests receive personalized service.
• Daily Briefing: Communicate daily operations, group activities, and VIP arrivals to front office staff.
• Administrative Support: Assist with staff scheduling, payroll preparation, and other administrative tasks as required.
• Leadership Support: Perform Front Office Manager duties in absence and assist in managing departmental budgets and cost control.
• Maintain knowledge of fire-life-safety procedures; participate in hotel's emergency response team and ensure staff training.
• Operational Flexibility: Be able to perform duties of any front office team member when needed to support operations.
• Promote a professional, service-oriented environment focused on maximizing performance and guest satisfaction.

Requirements:

• Proven experience in front office operations within hospitality industry with minimum of 2 years performing as front office agent/shift leader – supervisor.
• Strong leadership, communication, and problem-solving skills.
• Knowledgeable of Opera and office software.
• Fluent in English & Arabic is mandatory.
• Understanding of Kuwait labor laws and hospitality regulations.

kindly send your cv on the following email : HR@BestWesternkuwait.com

Job Type: Permanent