ASSISTANT FRONT OFFICE MANAGER

Assistant Front Office Manager – Hyatt Place AlUla

We are looking for an experienced Assistant Front Office Manager to support the opening of Hyatt Place AlUla.

Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 214 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Assistant Front Office Manager, you’ll support the Front Office Manager in leading the pre-opening and operational readiness of the Front Office, ensuring smooth day-to-day operations and exceptional guest experiences.

This role is ideal for a hands-on leader who thrives in a fast-paced environment, leads with care, and supports the development of a high-performing team while maintaining Hyatt brand standards.

Key Responsibilities

• Support pre-opening front office setup, systems implementation, and team readiness
• Supervise daily front office operations including reception, guest services, and night audit
• Ensure seamless guest arrival and departure experiences
• Handle guest feedback, service recovery, and escalation management
• Assist with scheduling, payroll, and departmental administration
• Train, coach, and motivate front office colleagues

Qualifications

• Degree or Diploma in Hospitality Management or related field
• 2–3 years’ experience in hotels as Assistant Front Office Manager or Front Office Supervisor
• Strong guest service and problem-solving skills
• Excellent English communication
• Ability to work flexible hours including shifts

Care Connects us at Hyatt - we open doors, we welcome you and we care.

Discover what’s next. We look forward to hearing and learning from you.