Assistant General Manager

POSITION OVERVIEW

The Assistant General Manager is responsible for assisting in the overall management and operation of the hotel with a priority focused on the front of the house operations and administrative functions. They work closely with the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability, elevated guest experience, and consistency.

DUTIES AND RESPONSIBILITIES

• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Assist and respond to guests in a friendly and positive fashion, while providing the highest level of service.
• Ensure all rooms operations are executed to hotel standards and that stays are personalized for each guest.
• Assist with payroll, accounting, and human resources functions as needed under the oversight of the General Manager and corporate team.
• In absence of the General Manager, oversee all hotel functions and operations.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• Primary duty will be managing operations of the hotel. They will regularly direct the work of two or more associates and have the authority to hire and terminate.
• All other duties as requested.

QUALIFICATIONS

• Good reading, writing, and oral proficiency in the English language.
• Strong communication skills, both verbal and written, including complaint handling and resolution.
• Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
• Results oriented and highly motivated self-starter.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment decisions are decided on the basis of qualifications, merit, and business need.