Assistant General Manager

Description:

The Hilton Garden Inn located in Salt Lake City is looking to add our hospitality family!? This award-winning hotel is perfectly located right in the heart of downtown Salt Lake. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

OVERVIEW

Actively contribute to the overall operation of the hotel, providing strong leadership. Influence and account for cost structure, quality standards, culture, and guest satisfaction. Assist the General Manager in leading, supporting, and clearly communicating goals and expectations that embodies the Braintree Hospitality service culture.

SUPERVISORY

Actively contribute to the overall operation of the hotel, providing strong leadership. Influence and account for cost structure, quality standards, culture, and guest satisfaction. Assist the General Manager in leading, supporting, and clearly communicating goals and expectations that embodies the Resolute Road Hospitality service culture.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Resolute Road Hospitality’s culture
• Ensure all departments are profitable and maintain strong working relationships
• Delegate authority and assign responsibility to reporting managers and supervisors; and supervise work activities of their departments
• Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures
• Conduct regular department meetings
• Manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
• Respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner
• Manage the sourcing, interviewing, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
• Prepare weekly schedules for all departments
• Assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives
• Participate in the sales efforts and processes at the hotel, when required

QUALIFICATIONS & EXPERIENCE

• TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
• Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience
• Two to four years’ experience in hospitality industry (required), five to seven years’ experience (preferred)
• Previous supervisory experience (required). Previous hotel “brand” experience (preferred)
• Possess advanced knowledge of hospitality industry and business management fields
• Basic to advanced knowledge of labor analysis and monthly financial analysis
• Knowledge of sales process, client base, and general market knowledge
• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis

SKILLS & INTANGIBLES

• Proficiently speak, read, write, and comprehend the English language (required); ability to speak other languages (desired)
• Strong written and verbal communication skills
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems (preferred)
• Ability to work independently with minimal supervision and desire to participate as part of a team
• Lead by example for all team members
• Ability to assess/evaluate team member performance in a fair and consistent manner
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks

OTHER

Assistant General Manager may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require overnight travel, nights, weekends, and holidays.

E-Verify Employer

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements:

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