Assistant General Manager

Hotel Equities, an award-winning hotel development and hospitality management company, is seeking an experienced Assistant General Manager to join the team at the Hyatt Place Seattle/Downtown.

Hyatt Place Seattle/Downtown is centrally located in the heart of Seattle, just steps from Seattle Center and only blocks from the Space Needle. The hotel features 160 recently renovated guest rooms and 2,632 sq. ft. of meeting space, along with amenities such as complimentary high-speed Wi‑Fi, a 24‑hour fitness center, and daily breakfast. Guests enjoy close proximity to major attractions including the Space Needle, Climate Pledge Arena, Pike Place Market, and the Puget Sound waterfront.

About the Role

The Assistant General Manager supports the daily operations of the hotel to ensure an exceptional guest experience and efficient, profitable performance. This role works closely with the General Manager and department leaders to maintain brand standards, drive service excellence, and foster a collaborative workplace.

The Assistant General Manager role requires the ability to work a flexible schedule, which may include weekends, holidays, and occasional overnight shifts. As a member of the hotel’s emergency response team, the position supports the operation during critical or unexpected situations. This role involves a variable schedule based on business needs and is not structured as a traditional Monday–Friday, 9–5 position.

Key Responsibilities

Responsibilities include, but are not limited to:

• Overseeing daily operations across front desk, housekeeping, food and beverage, reservations, guest services, security, and maintenance.
• Assisting in maximizing ADR, occupancy, and overall revenue performance.
• Supporting communication flow between Sales and Operational departments.
• Coaching, training, and mentoring department supervisors.
• Interpreting and participating in financial planning, including budgets and staffing guidelines.
• Managing scheduling, monitoring expenses, and implementing cost‑saving strategies.
• Supporting the development and execution of operational policies, procedures, and systems.
• Overseeing safety and compliance programs, including training and reporting requirements.
• Contributing to a positive, inclusive, and service‑focused work environment.

Qualifications

• 2+ years of hotel management experience required, preferably in a select‑service environment.
• Experience with Hyatt brand standards or Hyatt systems strongly preferred.
• Proficiency in understanding financial reports, budgeting, and staffing guidelines.
• Demonstrated ability to deliver strong guest service outcomes.
• Experience developing or implementing operational procedures and systems.
• Ability to support safety and compliance programs, including training and reporting.
• Strong initiative, analytical abilities, and follow‑through.

Benefits at a Glance

• Quarterly incentive bonus program participation (performance‑based and subject to plan guidelines)
• ​Free Employee parking available
• Employer paid Orca card after 30 days
• Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
• Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
• Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• Other benefits: Dailypay- same day pay up to 80% of your daily earnings
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $89!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

All candidates will be required to complete a pre-employment background check.

Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager may be asked to perform.

Pay: $80,200.00 - $86,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Describe a guest‑experience failure in which you personally stepped in. What exact words or approaches did you use to de‑escalate the situation, and how did the guest respond at each stage?

Experience:

• Hotel management: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Seattle, WA 98109 (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person