Help Desk Tech

Status

Full Time

Employer

Robson Communities

Location

Sun Lakes, AZ

Job Description

The Helpdesk Technician provides first-level technical support to end users, ensuring timely effective resolution of hardware, software, network issues. This role is also responsible for the configuration, security setup, user training related to Microsoft OneDrive SharePoint, supporting the organization’s efforts to maintain a secure efficient cloud collaboration environment.

PRIMARY ACCOUNTABILITIES

Provide daily technical support to staff for desktop systems, applications,

• network connectivity.
Troubleshoot resolve issues with Windows PCs, printers, mobile devices,
• software applications.
Set up configure new hardware, operating systems, st
• ard applications.
Administer support Microsoft OneDrive SharePoint environments, including user provisioning, permission management,
• security configuration.
Develop deliver training documentation to end users on secure effective use of OneDrive
• SharePoint.
Maintain accurate records of issues, solutions,
• asset inventory within the helpdesk ticketing system.
Prepare reports by collecting, analyzing, summarizing information trends from helpdesk software. Review these reports to identify recurring patterns of issues related to equipment, systems, or users. Provide management with regular reports detailing the number of work orders processed, their locations,
• the types of problems resolved.
Participate in projects to improve IT processes, enhance system performance,
• increase end-user satisfaction

Requirements

Four years of experience, or a combination of education

• experience, in computer support, with strong proficiency in the Microsoft suite of products.
• Service Desk Management
• Microsoft 365 Administration
• Technical Support
• Process Improvement
• Technical documentation

EEO: We are an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• Full-Time employees are offered a comprehensive competitive benefits package including medical, dental, vision, company paid life insurance; paid sick, vacation holidays; 401(k) plan with a company match.

Date Posted

04/27/2026

How to Apply