Assistant Hotel General Manager

Job Summary
We are seeking a dynamic and motivated Assistant Hotel General Manager to join our vibrant hospitality team. In this pivotal role, you will support the overall management of hotel operations, ensuring exceptional guest experiences, efficient staff supervision, and seamless day-to-day functions. Your energetic leadership will help foster a welcoming environment, uphold high standards of service, and drive the hotel's success. This position offers an exciting opportunity for a hospitality professional eager to grow their management skills within a fast-paced resort or hotel setting.

Duties

• Assist in overseeing daily hotel operations, including front desk activities, guest services, and housekeeping coordination
• Support the management of guest relations by addressing inquiries, resolving issues promptly, and ensuring high satisfaction levels
• Supervise staff members across departments such as front desk, housekeeping, food and beverage, and maintenance to promote teamwork and productivity
• Contribute to revenue management strategies by monitoring occupancy rates, pricing strategies, and promotional efforts
• Assist with budgeting processes, expense control, and financial reporting to meet operational targets
• Participate in hiring, training, and human resources activities to develop a motivated and professional team
• Ensure compliance with hotel policies, safety regulations, and industry standards such as night audit procedures and phone etiquette protocols

Skills

• Multilingual or bilingual abilities are highly desirable to enhance guest communication and service excellence
• Proven supervising experience within hospitality management or hotel operations
• Strong knowledge of revenue management techniques and budget oversight in a hospitality environment
• Exceptional customer service skills with a focus on guest relations and guest services excellence
• Solid understanding of hotel management systems, front desk operations, multi-line phone systems, and night audit processes
• Leadership qualities that inspire teams, foster collaboration, and promote a positive work culture
• Excellent communication skills with the ability to handle phone etiquette professionally in a fast-paced setting
• Experience in human resources functions such as staff scheduling, training, and performance management

Join us in creating memorable experiences for our guests while advancing your career in hospitality! We value energetic leaders who are passionate about service excellence and eager to make a positive impact every day.

Pay: $30,000.00 - $36,000.00 per year

Work Location: In person