Assistant IT and Audio-Visual Technician

Job Purpose: As an Assistant IT Support Technician, you will provide day-to-day technical support for our employees, assisting with hardware, software, network issues, and other IT-related tasks.

Reports to: ICT Manager (dotted line to MSO)

Key Responsibilities:

IT Technical and Audio-Visual Support:

• Installation and configuration of devices such as computers, laptops, printers, iPads, IWB screens, projectors, multimedia products, and any other IT related equipment.

• Set up user accounts, emails, office applications and other software on end user devices.

• Respond to IT support tickets, phone calls, emails, walked in queries or in person.

• Assist users in resolving technical problems with desktops, laptops, printers, mobile devices, iPads and other IT related equipment.

• Assist in routine maintenance of devices and updates of software, hardware, and other IT related systems.

• Provide assistance to users regarding applications, software, and hardware functionalities.

• Maintain documentation for IT issues, resolutions, and any ongoing maintenance processes, repairs and audit activities.

• Troubleshooting network connectivity issues, including Wi-Fi, connections.

• Perform other duties and tasks as assigned by the IT Manager.

• Oversee the management, organisation and set-up of audio-visual requirements for school assemblies, parent meetings, awards ceremonies, school engagement sessions etc.

Skills and Qualifications:

Education:

• Minimum diploma or higher diploma in Information Technology, or a related field.

• Strong knowledge of computer hardware, operating systems (Windows, macOS, IOS), and common software applications (Microsoft Office, teams, SharePoint, etc.).

Certifications:

• Industry certifications like Microsoft, CompTIA or other IT-related certifications related to technical support.

Experience:

• Ideally a minimum of 3 years of experience in a similar IT support role within a reputable organization, preferably in a multicultural work environment.

• Willing to work after-hours, weekends and holidays when required for system updates, projects, schedule tasks or urgent issues.

Job Type: Full-time