Assistant Key Account Manager

After joining the DHL Group as MNG Kargo in October 2023, we have been continuing our operations under the DHL eCommerce brand as of May 22, 2025.

With more than 850 branches, 28 transfer centers, and over 10,000 colleagues, we deliver world-class service every day to more than 600,000 destinations across Türkiye and to over 220 countries worldwide.

As DHL eCommerce, our people-first approach has earned us the Top Employers and Great Place to Work certifications. We are also listed among the Best Employers in the Logistics Sector and Best Employers for Women . We work with an innovative, transparent and inclusive culture; while our learning and development opportunities support our colleagues’ career journeys, we keep diversity, trust, and sustainability at the heart of our HR strategy.

We are looking for a teammate to join us in our HQ, located in Istanbul, in the role of Assistant Key Account Manager . If you would like to work in a collaborative environment, be part of an organization that supports your professional development, and take your career to the next level, we would be happy to receive your application.

What will the Assistant Key Account Manager role be responsible for?

• Manage customer relations for existing customers in portfolio,
• Build long lasting relationships with management of customers,
• Providing solutions in line with customers’ needs and coordinating intra-company efforts,
• Follow up competition and take proactive measures,
• Ensure that close relationship with client portfolio is established by carrying out continuous visits to existing and new clients,
• Manage all reporting about the health of customers' accounts,
• Handle directly key accounts linked to the portfolio and ensure their development and commercial follow up,
• Collect and analyze existing customers' needs,
• Develop new commercial opportunities,
• Handle customer relationship on whole sales process.

What skills are we looking for in the Assistant Key Account Manager role?

• University degree from related departments,
• Ability to identify customer needs by gathering information and building long-term relationships,
• Min 3-5 years of experience required in account management,(sales background is preferrable),
• Preferably experienced in logistics or cargo sectors,
• Well-developed communication and presentation skills,
• Good command in English and Turkish both in written and spoken,
• Proficient in MS Office,
• High interpersonal relationship skills and motivation within team,
• Strong communication with the customer, can act as the voice of the customer within the company and provide end-to-end support in all processes,
• Has strong analytical and optimization skills, problem solver, self-motivated and teamwork oriented,
• B class driving license,
• No obstacle to travel,
• No military obligation for male candidates.

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