Assistant Maintenance Supervisor

POSITION SUMMARY
The Assistant Maintenance Supervisor assists the Maintenance Supervisor with oversight and performs technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the communities meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. This position is responsible for maintenance operations at a campus comprised of multiple buildings.

ESSENTIAL RESPONSIBILITIES

• Building Maintenance:
• Alongside supervisor, troubleshoots and resolves issues involving building operations systems (e.g. plumbing, electrical, HVAC, boiler systems, flooring, windows, etc.) throughout the campus.
• Respond to on call policies and procedures.
• Shovel snow when there is an inch of snow accumulation or more. Holidays/weekends included.
• Serves as primary point of contact to all property team members for non-escalated maintenance needs during regular business hours.
• Serves as first point of contact for maintenance technicians who need on-call assistance.
• Enforces and follows on-call policies and procedures.
• Occasionally oversees larger repairs and minor capital projects, as assigned by supervisor.
• Works closely with vendor partners to coordinate any required escorts to occupied units.
• Assigns escort team member based on level of impact their absence will have on properties.
• Monitors and maintains inventory of property maintenance supplies.
• Assists with the coordination and timely completion of preventative maintenance programs for each building.
• Preventative maintenance should take place twice per year, and should include, but are not limited to: smoke detector inspections and battery replacement, filter replacements, leak inspections, pet and/or resident damage notifications, and appliance maintenance (e.g. fridge, stove, dishwasher, washer and dryer, heating elements, etc.).
• Identifies and corrects any hazardous property conditions immediately, or contains hazard until it can be removed.
• Ensures that all safety logs (I.e. pool, snow removal, and emergency phone logs) are completed as required, and any deficiencies are promptly addressed.
• Actively participates in and assists with coordination of weekly maintenance meetings and safety trainings.
• Property Inspections:
• Inspects all properties daily, including interiors and exteriors, in accordance with the Company Hospitality Model.
• Utilizes mobile maintenance platform for inspections/safety walks
• Coordinates inspections for all move-ins.
• Utilizes “theory of left” while inspecting final make-ready units.
• Communicates any areas of opportunity or action items to Maintenance Supervisor prior to new resident move-in.
• Inspects all maintenance shops, storage closets, and parts inventory on a weekly basis.
• Ensures these areas are free of clutter and organized in a manner that enables team members to find items, ensuring minimal lost time.

OTHER DUTIES

• Performs other duties and projects assigned.

SUPERVISORY RESPONSIBILITIES
The maintenance department ensures the safety, functionality, cleanliness, and aesthetics of the interiors and exteriors of buildings, grounds, amenities, and common areas. To this end, the Assistant Maintenance Supervisor assists the Maintenance Supervisor. The Assistant Maintenance Supervisor has zero direct reports but does provide training for maintenance team members according to procedural guidelines and checklists created by the supervisor.

• Leads, coaches, and gives feedback to all maintenance team members to ensure assigned tasks are carried out in a timely manner.
• Delegates resident services requests to members of the maintenance team daily, including completion, close-out of service, and management requests, with consideration for an organized team workflow.
• Frequently checks in with maintenance team members to ensure all are set up for success.
• Provides timely guidance and feedback.
• Provides direct oversight of the make-ready process, including monitoring of make-ready progress on the make-ready tracker.
• Stands in for supervisor in their absence.
• Maintains professional and calm demeanor to support management team with supervisory-related requests.
• As needed, assists with recruiting and interviewing potential candidates for team member positions.
• Communicates further education opportunities to team members and encourages participation.
• Communicates questions, concerns, and guidance needs to supervisor.
• Reports any team member performance-related issues to supervisor in a timely manner.
• Demonstrates highly effective leadership and supervisory skills at all times.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively present information and respond to questions from onsite staff members.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals.
• Basic computer and software skills.
• Ability to appropriately prioritize and manage multiple requests at once.
• Displays organized, detailed, reliable approach to duties and communication.
• Displays consistently professional, collaborative, and responsive approach to customer service and interactions with staff members.
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Exhibits excellent judgment and asks for help in critical applications.
• Strong ability to supervise and direct large teams.
• Ability to meet attendance requirements.
• Ability to effectively prioritize workload and schedule.

QUALIFICATIONS & COMPETENCIES

• Strong working knowledge of HVAC, electrical, and plumbing systems; appliance repair; and general carpentry.
• Must maintain a valid driver’s license.
• 3 – 5 years leadership experience in multi-family property or hotel environment.
• Proficient with MS Office Suite (e.g. Outlook, Excel, Word).
• Understanding of Fair Housing legislation.
• Ability to assist with supervision and development of large teams.
• Ability to participate in on-call rotation, as assigned by supervisor.
• Must be able to provide proof of eligibility to work in the U.S.
• High School Diploma or equivalent
• Strong customer service and relationship skills required. Position requires high level of verbal and written communication (internal and external).

PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES

• Previous lead service technician experience
• Some experience in related trade school program

PREFERRED CERTIFICATIONS AND LICENSES

• HVAC, EPA, and CPO certifications
• Safety OSHA approved certifications

WORK ENVIRONMENT
Duties are conducted indoors in environmentally controlled conditions, and outdoors in many weather conditions.

TRAVEL

• May be requested to fill in at other local properties.

COMPENSATION

WAGES

• This position is paid an hourly rate and is eligible for overtime. Estimated Starting Hourly Wage: $33.50
• Exact salary is determined within the stated range by merit, seniority, production rate and/or quality; geographic location; education, training and/or experience related to job duties and responsibilities; or travel required by the position.
• Potential additional compensation includes monthly, on-call, and annual bonus.

BENEFITS

• On and off-site job specific training
• Medical, dental, vision, and life insurance
• 401k with company matching
• 10 paid holidays/year
• Generous paid leave and on a schedule according to tenure
• Annual sick/personal leave
• Rent discount for BREG properties

PHYSICAL REQUIREMENTS

Physical Requirements % of Work Time
Must have the ability to remain in a seated position 20%
Speak and hear clearly 100%
Must have the ability to lift office products and supplies up to 50 lbs. 80%
Walk, stoop, kneel, bend and reach 100%
Dexterity to use and manipulate hand and power tools 50%