Assistant Manager

Position Summary

This position has responsibility for providing supervision for all donor related activities within the plasma collection center. These responsibilities include, but are not limited to production, regulatory compliance, and human resource management as required.

The Assistant Manager will facilitate the coordination of day-to-day center activities to support the achievement of company goals. The Assistant Manager will oversee the execution of the training plan and SOPs. The Assistant Manager will work to ensure an environment of teamwork and mutual respect between staff members. Routine communication of all issues to the Center Director is a requirement of this position. This position will work to ensure donor satisfaction is maximized with the intent of providing a safe, healthy, and friendly environment for both donor and staff.

This person in this position works in the production areas of the Donor Center 85% of the time to facilitate identification of production, staffing, quality, and personnel issues. This position is not intended as an administrative position but provides a bridge between daily operations functions for the Center Director.

Essential Functions (ES) and Responsibilities

• Key Duties (E)
  • Monitors donor flow to ensure donors are moving through the center at the expected pace, adjusting as necessary, and seeking ways to improve workflow and identify efficiencies.
  • Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
  • Assists the Center Director in monitoring production and expenses against the budget.
  • Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
  • Ensures supplies for daily operations are always available.
  • Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
  • Participates in all center internal audits and assists with the implementation and development of any necessary corrective actions.
  • Performs responsibilities associated with the unsuitable units and donors as needed.
• Supervisory Duties:
  • Ensures staff are trained and competent in accordance with the center training plan and available to support safe donation activity.
  • Monitors staff performance against existing standards and provides immediate correction to staff as needed.
  • Manages any necessary absences and/or attendance events and work task schedules.
  • Provides input into annual evaluations.
  • Works directly with QAS/designee regarding the monitoring of errors, developing and implementing corrective actions, and ensuring the center meets regulatory, cGMP, and customer requirements at all times.

Job Responsibilities or Job Requirements

Competencies

Experience Requirements

Experience Requirements:

• Four (4) years of experience in the medical field with two (2) years of supervisory experience preferred.

Education Requirements:

• College degree in business administration or biological sciences program preferred or equivalent experience.

Preferred Experience

Compliance Requirements (ES)

The minimum compliance expectation for this role entails strict adherence to FDA regulations and company policies governing sales and marketing activities. This includes completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations. Additionally, the role requires proactive participation in compliance reviews, prompt reporting of any potential issues, and ongoing education to stay updated on relevant FDA regulations.