Assistant Manager

Baron Education/DriveSafe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 DriveSafe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience.

Job Purpose

The Assistant Manager supports the operation of a DriveSafe location under the direction of the Center Manager overseeing multiple locations. The ideal candidate has some leadership experience or aptitude, is motivated to learn how to manage a location, and is eager to contribute to both the day-to-day success of the center and its long-term growth. The Assistant Manager will actively service customers while also gaining hands-on management experience.

Duties and Responsibilities

• Provide excellent customer service by assisting students and families in person and over the phone, addressing questions, resolving concerns, and handling escalations when needed.
• Prepare, update, and maintain student and state-required paperwork, ensuring accuracy and compliance.
• Enter and maintain data in the company database in a timely and accurate manner.
• Supervise daily operations of the center under the supervision of a Center Manager
• Assist in scheduling instructors, students, and vehicles to ensure efficient operations and customer satisfaction.
• Assist the Center Manager with monitoring key performance indicators (KPIs) and implementing performance improvements.
• Support compliance efforts by assisting with audits, documentation, and staff training.
• Assist with payroll review, scheduling adjustments, and employee relations under the direction of the Center Manager.
• Contribute to systems and procedures that improve efficiency, organization, and customer experience.
• Maintain professionalism and neatness of the center.
• Perform other duties as assigned to support the success of the center

Qualifications

• Over 21 years of age
• Bachelor’s degree preferred.
• 1-2 years of supervisory or leadership experience preferred
• 1+ years of experience with Colorado drivers’ education preferred
• Customer service orientation with both internal and external stakeholders
• Orientation to innovative problem-solving
• Comfortable with direct sales of services when necessary
• Responsible, dependable, and detail oriented
• Self-disciplined and able to multi-task/prioritize
• Comfortable with digital technologies
• Safe driving history - a Motor Vehicle Record check will be reviewed
• Valid Colorado Driver’s License

Benefits

• Health Insurance: Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment or part-time to full-time date.
• Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program and employee referral program

Job Details

This is a full-time, 40 hours per week position scheduled Sunday-Thursday from 8:30am-5pm based out of our Castle Rock DriveSafe Center (1345 New Beale Street, Suite 130C, Castle Rock, CO 80108). Flexibility to occasionally support the Highlands Ranch DriveSafe Center (537 W. Highlands Ranch Parkway #103 Highlands Ranch CO 80129) if needed is required. This position has room for growth and advancement.

Why should you apply at DriveSafe?

• Help keep our communities safe!
• Trusted by over 100,000 students and parents
• Better Business Bureau A+ rating
• The only AAA-approved driving school in Colorado
• Check out this video to hear from our employees! https://www.youtube.com/watch?v=vu7nwq2ibmA

You can join our team helping teens and adults become safe drivers for life.

What to expect in the hiring process

We acknowledge that applying for a new position can be a significant investment of time and energy. To respect your effort, we provide the following explanation of what to expect when applying:

• We accept initial applicants through quick-apply, requiring only basic contact information and a current resume. If you are selected to move forward based on these qualifications, you will be asked to meet with a member of our HR team via Microsoft Teams video call for an initial 30-minute interview.
• Candidates that are selected to move forward are asked to submit a full job application including authorization for background check.
• Second round interviews will then be conducted with applicants and a Hiring Manager and/or Senior Management at the DriveSafe location or virtually by request.
• As a pre-employment step, candidates are asked to provide a copy of their 7-Year Motor Vehicle Record to demonstrate safe driving history.

Diversity, Equity, and Inclusion Statement

At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion.

We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive.