Assistant Manager

Job Summary

TajHR is seeking a highly capable Assistant Manager. The ideal candidate will have strong leadership skills, the ability to multitask, and a proactive approach to problem solving. This role offers the opportunity to develop strategic initiatives and contribute to the growth of the organization.

Assistant Manager Performance Measures

• Convert 1 in 6 Office enquiries (work toward staking Office enquiries)
• Convert 1 in 2 Virtual Office & Coworking enquiries
• Office, Virtual Office & Coworking client churn not to exceed 60%
• Aim for 200 Coworkers
• Increase Virtual Office package count by 20% per year
• Increase revenue month on month and year on year
• Team churn not to exceed 40% per annum

Key attributes

• Attitude: positive, enthusiastic, confident, approachable and a great smile
• Communication skills: active listener, friendly, respectful, responsive, confident
• Customer service focused: genuine interest to help others, subscription builder
• Professionalism: invested in the business, well presented, career oriented
• Leadership: leads by example, engages team members, makes business decisions, proactive
• Management skills: time management - works to deadlines, eye for detail, solves challenges
• Results oriented: motivated to achieve, want to win
• Culture fit: positive energy, sticks to the system, adds value

Management position summary

• Study 'How to Create a Buyer', and learn the sales process - it will help you with Virtual Office & Coworking sales.
• Study Virtual Office & Coworking Sales Talk guides
• Sell with enthusiasm, explaining the unique differences that make a client successful.
• Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the office.
• Every enquiry will receive a demonstration/s of the communications and technology. Ensure you understand its power, and demonstrate technology to enquiries that tour.
• Learn and manage the 'Trip to Sale' for all enquiries, and train your team to handle enquiries with priority and to the standards.
• Walk the floor three times per day to ensure five star presentation. The demonstration office is set up to the specifications, and all Offices are presented with wow factor - it creates a buyer.
• Confident in using the tools such as 'Don't Buy a Lie', 'Why You Need to be in, and 'Quick Comparison' to help you create a buyer.
• Follow up enquiries keeping CRM/MyFloor/Wombat up to date, and driven to close sales.
• Global IT network: A sound knowledge of all capabilities, systems, services, and network: Servcorp broadband, unique WiFi security, Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing, Unified Communications, Onefone, Onefax.

Sales administration

• Follow the sales templates in The Library when communicating on behalf.
• Keep Wombat up to date with correct sales notice details, correspondence and Service Agreements uploaded.
• Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly executed.

Stabilize team

• Work with your Office, Virtual Office & Coworking Managers to achieve these standards.
• Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).
• Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.
• Create a positive and enjoyable work environment. You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines.
• Hold team meetings to motivate, educate and reward your team every six weeks. Involve your General Manager or organize a guest speaker quarterly. Distribute minutes of meetings to all team members and General Manager within 48 hours.
• Discuss with your team the client's business; find out what the clients need and how we can assist/help them. Train your team to exceed client's expectations.
• Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets. Review team Job Description and performance evaluation.
• Celebrate your sales and client success with your team.

Stabilize clients

• Client Welcomes and Happy Calls with your team to the standards in The Library for every client from day one and continue to onboard over 6 8 weeks to learn how you can support the client.
• Complete a minimum of 8 "How can we help you" (80/20) meetings per month, to further understand the client's business, progress, and ways we can support them with subscription solutions. Submit report details to your General Manager.
• Attend to all client queries or concerns within 24 hours.
• Deliver quarterly networking functions on your floor to foster Community and facilitate business introductions for stabilization.

Client terminations

• Understand and explain the 'Resell Comparison' which demonstrates the real costs and financial benefits when setting up a business for up to 10 people in traditional office space.
• Aim to re-sell clients who provide termination notice.
• Where relevant, apply Virtual Pause, as per the guidelines in The Library.

Make a profit

• Review monthly profit and loss statement; compare your performance in the current period against the previous month and previous year, and improving profits. (After your first 6 weeks).
• Know your projections for the month and year.
• Actively audit and increase subscriptions.

Accounts

• Ensure supplier invoices have been on charged to clients with appropriate mark up.
• Ensure all checks and cash are banked on the same day.
• Accurately receive client payments in accounting system from bank statement/receipts.
• Following up collect payment from outstanding clients meeting collection targets on 15th, 21st, and 25th of the month.
• 95% of all Virtual Office & Coworking clients should have a credit card on file and Office clients should be paying via Direct Debit.

Billing system

• A sound knowledge of your billing system.
• Set up of clients correctly in accounting system; ensure all items on the Service Agreement are properly entered, rent increases entered and occur automatically.
• Ensure your team are using Task Timer and charging correctly daily. Check grammar, charge and correct codes etc.
• Audit recurring charge items twice per year.
• Accurate and timely client invoice preparation and distribution by the 1st of the month.

General

• Ensure all floor equipment is maintained - there is no maintenance budget.
• Ensure a sound knowledge of your equipment; photocopier, TV, Smartboard, Video Conferencing.
• Liaise with IT to ensure IT and Communication records and equipment are maintained.
• Liaise with building management to ensure directory board listings are updated, is listed, and the building is maintained.
• Liaise with local telephone directory listing agency to ensure they are updated.
• When invited, attend Management Meetings, returning to your location and actively training your team with the Information.
• Report regularly and honestly to your manager.

Administration

• Keep a daily master list in your diary on Outlook.
• Maintain an accurate petty cash float and obtain regular reimbursements.
• Ensure Coworking lounge and day suite systems are maintained for Virtual Office and travelling clients.
• Ensure accurate mail systems are followed and maintained, as per The Library guidelines.
• Ensure manuals for all equipment, ITS and Team Manuals remain propriety information and never to be given to a client or external person. Manuals are never to be taken off the floors.

General knowledge

• Real estate prices per 100sqm/30 tsubo in your city.
• What is happening in your city? Have a good commercial knowledge base.
• Attend networking events - minimum 1 per month.
• Be a student of your market.

Personal

• Grooming/dress code is professional and suitable style for a prestigious environment.
• Lead your team by example.
• Be honest and always talk up to your Senior Manager and do not involve your team in your personal life.
• Have a "buddy" in at managerial level.
• Smile! Have fun.

Qualifications

• 2-5 years of experience in Real Estate Industry
• Excellent communication skills
• Time management
• Good English language
• Based in Riyadh
• Available for traveling