Assistant Manager

1. Marketplace & Product Management

• Support the daily operations of marketplace channels, including Target Plus, Nordstrom Marketplace, Shopify, Amazon, Walmart, and other US sales channels.
• Assist with maintaining product listings, including product titles, descriptions, images, pricing, and inventory updates.
• Learn and support the onboarding of Nordstrom Marketplace.

2. Order Processing & Fulfillment

• Process and fulfill orders from Shopify, Amazon, and Nordstrom.
• Monitor and enter tracking number on Amazon daily.
• Assist with resolving order-related issues and fulfillment discrepancies.

3. Returns, Exchanges & Warehouse Coordination

• Manage weekly RMA (Return Merchandise Authorization) reports received from the warehouse.
• Coordinate with warehouse teams to process returns, exchanges, refunds, and replacement orders in a timely manner.
• Maintain accurate records of return activity and ensure customer requests are properly resolved.
• Communicate with warehouse partners regarding return status, inventory discrepancies, and customer resolutions.

4. Customer Service

• Respond to customer inquiries regarding products, orders, shipping, returns, exchanges, and refunds.
• Maintain a high level of customer satisfaction through timely and professional communication.

5. Social Media & Marketing Support

• Assist with social media content creation and posting.

6. Reporting & Administrative Support

• Prepare and compile monthly reports for management
• Analyze marketplace, customer service, return, and social media data to identify trends and opportunities for improvement.
• Support the Marketplace Manager with ongoing projects and operational initiatives.

Report directly to Xochitl Zuniga, Manager of Admin & Global Digital

The above job scope is subject to changes based on the department's business needs and goals.

Each team member is responsible for executing their project within the given timeline.

The management evaluates every 6-12 months should there be a need for job reallocation amongst the team.

All team members should espouse a collaborative and cooperative work culture as and when the needs arise and not a silo mindset. This culture will help build the team spirit and fortify the team camaraderie in pursuit to achieve collectively the desired goal set by the management.

Pay: $17.50 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: Hybrid remote in Torrance, CA 90503