Assistant Manager - After sales Services Department

We are seeking a proactive and results driven Assistant Manager (After Sales) to lead our after-sales operations, manage key client relationships, and ensure service delivery is seamless This role requires team management, operational oversight, and client handling, with a strong focus on maintaining service quality and driving business efficiency.

Responsibilities

1. Team Management & Sales Oversight

• Supervise and manage Business Development Executives (BDEs) and after-sales team
• Ensure monthly sales targets are achieved
• Guide team in preparing quotations, follow-ups, and closing deals
• Train and mentor team members to improve performance and productivity

2. Client Relationship Management

• Manage key accounts and maintain strong client relationships
• Act as primary point of contact for high-value customers
• Ensure timely response to client queries, complaints, and service requests
• Maintain high customer satisfaction and retention levels

3. Order Fulfillment & Coordination

• Ensure all orders (maintenance, parts, major repairs) are executed on time
• Coordinate with Operations team to align scheduling, manpower, and material delivery
• Track job progress and ensure completion as per agreed timelines

4. Quality Assurance

• Monitor service quality and ensure adherence to company standards
• Conduct regular follow-ups with clients regarding service satisfaction
• Identify gaps in service delivery and implement corrective actions

5. Process Optimization & Cost Control

• Analyze existing workflows and identify inefficiencies
• Implement process improvements to enhance operational efficiency
• Work closely with procurement and operations to optimize costs
• Support implementation of systems and tools for better tracking and control

Requirements

• Master’s degree in Business Administration, Engineering, or related field
• 3–5 years of experience in after-sales, operations, or service-based industry
• Strong leadership and team management skills
• Excellent communication and client handling abilities
• Problem-solving mindset with focus on execution and results
• Ability to work under pressure and manage multiple priorities

This role offers the opportunity to grow into a Senior Manager / Head of After Sales, with direct exposure to business strategy, client management, and operational leadership.

Compensation

• Market competitive (based on experience and performance)
• Bonus
• Fuel allowance for customer visits
• Medical Leaves
• Paid Leaves

Office Location

• Blossom Trade Center, Block 1, Gulistan-e-Jauhar, Karachi

Pay: From Rs100,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Team Lead/Manager / Assistant Sales Manager: 2 years (Required)

Work Location: In person