Assistant Manager, Analytics

The Assistant Manager MI & Analytics is responsible for turning data into insights that drive the Contact Centre s performance and guest experience. The role manages data collection, reporting, and analysis across multiple systems, ensuring accuracy and integrity. By monitoring KPIs, forecasting demand, and highlighting trends, the Assistant Manager supports operational decisions, resource planning, and service improvements. Acting as a strategic partner, they provide leadership with clear, actionable insights while fostering a culture of efficiency and continuous improvement.