Assistant Manager- Client Relationship - Corporate Services and Companies Formation

On behalf of our client, an International firm specialised in Corporate Services and companies formation, we are seeking a dynamic and experienced Assistant Manager- Client Relationship to join their corporate services team in Dubai.

Job Description

Maximising Financial Performance

• Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed;
• Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets;
• Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services;
• Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.

Ensuring world class client service delivery

• Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio;
• Impart a culture of excellence in terms of client services and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model;
• Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required;
• Ensure that client services are delivered strictly within the set deadlines and as per defined quality standards;
• Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.

Enhancing Operational Excellence

• Ensure that all processes are effectively and efficiently followed;
• Ensure that systems are kept updated at all times;
• Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines;
• Ensure that time is managed as per their chargeability targets;
• Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and
• Ensure that you follow the time management principles set in defined job cards for each client.

Growing the business

• Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you.
• Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio;
• Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.

Client relationship

• Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies.
• Ensure excellence in client service delivery and customer experience;
• Build strong relationships with clients and ensure client matters are handled promptly;
• Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis • Managing client complaints, and providing the solution/escalating.

Company secretarial services

• Preparation of directors and shareholder’s resolution;
• Preparation and updating of registers and share certificates;
• Application for license renewal, and filing of annual returns;
• Submission of annual financial statements;
• Preparation and circulation of compliance checklist to directors;
• Organisation of board meetings;
• Drafting of agenda, and compiling the board pack;
• Attendance to board meeting as secretary, and providing compliance updates to board as well as taking attendance and recording of the meeting;
• Drafting of minutes of meetings and action points and circulating to the board of directors;
• Application for change in shareholding, officers, company name etc. (including resolutions drafting and online application).

Bank account opening

• Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank.
• Preparation of bank forms for bank account opening;
• Liaison with bank for bank account opening;
• Attendance at meeting with banker and provision of documents and information.

Qualifications

Skills & Experience

Degree with 4 years of experience in corporate services

• Proficient in the use of the Microsoft Office suite of applications, specifically MS Word. • Excellent written and oral communication skills.
• Good client relationship, organizational and time management skills.
• Excellent interpersonal skills.
• Be fluent in English (spoken and written).
• Be able to engage with clients and build a trusted relationship with them.
• Have experience in managing a portfolio of clients including private clients.
• Have experience into setting up and providing corporate administration companies in all the main free zones in the UAE.
• Having some experience in acting as Company secretary (would be an advantage but not a requirement for the post.

Additional Information

Hybrid working : 2 days at the office and 3 from home