Assistant Manager - Customer Service

This candidate will lead, train and develop a team in handling customer hardware request. Work closely with the department manager to ensure processes and work instructions are maintained to ensure productive and high-quality work. Understand and apply Hafele Handbook equitably within the team ,working closely with Human Resource and Department Manager.

Who we are: Häfele America

• We are the largest subsidiary of a privately-held global powerhouse, in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more.
• We offer an exceptional benefits package including medical, dental, 401(k) with company match, employee discount and other perks.
• There’s a very good reason a large percentage of our employees have been with us for over 10 years – we hire the best, treat people well, and truly provide a family atmosphere that works hard and plays to win.

Who you are:

• You are an energetic person, that enjoys providing world-class support to clients and internal employees.
• You enjoy speaking with people on a daily basis and providing solutions to client issues.

The Customer Service role at a glance:

• Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog request from fax or email.
• Uses computer and administrative knowledge to provide information to customers.
• Receives and directs inquiries from other departments regarding inside sales responsibilities.
• Provides office support as required.
• Remains current on changes in policies and procedures.
• Performs other clerical duties and projects assigned.
• Acquire skills to operate Häfele’s computer system
• Ability to use MS Outlook

The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret office procedures. Ability to effectively present information and respond to request from managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Preferred

• 2 - 5 years: Managing a team to meet and exceed customer expectations , as well as company sales objectives.

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.