Assistant Manager & Dispatcher Lakeshore Transportation

Position Overview

The Assistant Manager & Dispatcher plays a key leadership role in the daily operations of Lakeshore Transportation.

This is primarily a computer-based, operations-heavy role (approximately 75% office and dispatch work), with occasional fill-in driving responsibilities (approximately 25%) to support the team when needed.

This role is ideal for someone who genuinely enjoys organization, structure, and precision.

If you naturally double-check work, notice small inconsistencies, color-code your calendar, and feel satisfied when systems run smoothly, this position may be an excellent fit.

You must be someone who:

- Obsesses over details and accuracy

- Loves organization and creating order

- Is comfortable working extensively on a computer

- Can confidently communicate on the phone

- Provides compassionate, professional customer service

Schedule:

Monday–Friday, 8:00am–5:00pm with occasional Saturday on-call phone availability if needed. No routine weekend shifts.

Key Responsibilities

Operations & Dispatch Leadership (Primary Focus)

- Oversee daily ride scheduling and dispatch operations

- Coordinate drivers, routes, and last-minute schedule adjustments

- Monitor schedules closely for accuracy and efficiency

- Ensure all trip data is entered correctly and completely

- Maintain strict attention to detail within scheduling systems

- Serve as point person for operational problem-solving

- Answer incoming calls and manage ride requests professionally

- Communicate clearly and calmly with clients, drivers, and care coordinators

- Support onboarding and ongoing support of drivers

- Help improve systems and operational workflows

Driving Support (As Needed)

- Provide safe, professional transportation coverage when needed

- Assist elderly individuals and clients with disabilities, including wheelchair securement

- Interact respectfully and compassionately with individuals with special needs

- Conduct vehicle inspections and ensure safety compliance

- Maintain required trip documentation

Compensation

$40,000–$50,000 annually *Based on experience and qualifications

Benefits

1 week (5 days) of Paid Time Off

401(k) plan with employer match

Stable weekday schedule

Leadership opportunity within a growing local company

Please note: Health insurance is not currently offered.Qualifications

- High School Diploma or equivalent required

- Strong computer skills and ability to learn new systems quickly

- Exceptional attention to detail and organizational skills

- Comfortable speaking on the phone throughout the day

- Strong customer service skills

- Compassionate, patient, and comfortable working with elderly individuals and people with disabilities

- Valid driver’s license with clean driving record (no major violations in past 5 years)

- Must be at least 26 years old (insurance requirement)

- Ability to pass background check and drug screening

- Ability to lift up to 50 pounds and assist clients as needed

When applying please text us directly at 563-380-2025 with your name and position you applied to so we can make sure to review your application immediately. Thanks! - Lakeshore Team Management

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person