Assistant Manager - Groups & Events

Position Title: Assistant Manager - Groups & Events

JOB SUMMARY

Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event. and post-event phases of property events.Ensures their property events have a seamless turnover from sales to service back to sales. Recognises opportunities to maximise revenue opportunities by up-selling and offering enhancements to create outstanding events.

ESSENTIAL FUNCTIONS

MANAGING EVENT LOGISTICS AND OPERATIONS:

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customers during the event phase and hands off to the Event Operations team for the execution of details.

• Adhering to all standards, policies, and procedures ensures Marriott Bonvoy Enrollments

• Ensures billing accuracy and conducts bill reviews with the clients before processing the final bill.

• Manages group room blocks and meeting space.

• Uses his/ her judgment to integrate current trends in event management and event design.

• Acts as a liaison between the field sales person and the customer throughout the event process (pre-event, event,post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Ensure the PMs are closed in 5 days and proper documentation is attached and provided for

ENSURING AND PROVIDING EXCEPTIONAL CUSTOMER SERVICE:

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customers at all times during this process.

• Oversees his/her customer experiences from file turnover through the post-event phase until turnover back to sales.

• Follows up with the customer post-event.

o Responds to and handles guest problems and complaints.

o Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.o Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

LEADING EVENT MANAGEMENT TEAMS :

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

• Supporting and Coordinating with the Sales and Marketing Function

o Assists in the sales process and revenue forecasting for customer groups.

o Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

JOB REQUIREMENTS

• A minimum of 3 years of experience in Sales as a Sales Manager/Senior Sales Manager is required in the hotel industry.

• Experience selling luxury hotel brands preferred

o A UAE driving license is a must

QUALIFICATION STANDARDS

• Has the ability to effectively communicate with other departments; Embraces and values operational guidelines and brand standards; Possesses superior analytical skills;

Has the ability to plan and prioritise the tasks to achieve deadlines; Has the awareness of maximising returns to all stakeholders.

Is adaptable to the ideas of different cultures, settings and situations;

Has immaculate personal presentation (e.g.grooming and conversational ability);

Demonstrates effective problem-solving skills and analysis of issues and trends, to develop and apply appropriate strategies;

Has strong software knowledge (Microsoft Office, etc) and key hotel systems knowledge (Opera, Bayan).

Uphold ethical business practices.

EDUCATION

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3

years of experience in sales and marketing or a related professional area.

OR

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1-year experience in the sales and marketing or related professional area.