Assistant Manager - Ice Cream Shoppe/Cafe

Job Overview
We are seeking a dynamic and energetic Assistant Manager to help manage our family owned Ice Cream Shop/Cafe. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and maintain high standards of food quality and safety. This position offers an exciting opportunity for someone eager to develop management skills and committed to making our valued customers happy.

Responsibilities

• Assist in managing day-to-day restaurant operations.
• Prepping, organizing, sanitizing, workstation
• Take customer orders, scoop and craft ice cream, shakes and coffee while maintaining portion control,
• Uphold quality standards and consistency
• Assist in inventory control, including ordering supplies, managing stock levels, and minimizing waste
• Operate POS system (Square System) for accurate order processing and cash handling
• Assist in training new staff members on food safety, customer service, and operational procedures to foster a skilled team
• Supervise food production, kitchen management, and ensure compliance with health regulations
• Handle customer inquiries and resolve issues promptly to enhance guest satisfaction
• Assist in scheduling staff
• Supervising Staff

Prerequisites/Skills

• Barista experience
• Hardworking
• Friendly, kind, positive attitude, energetic and eager to learn
• Confidence in managing staff members in a respectful and professional manner
• Strong tech and creative skills (ie managing business social media account and making flyers)

Spring/Summer Schedule:

2pm - 9pm 5 days a week (must work at least 1 weekend day per week)

Fall/Winter Schedule:

Mornings 5 days a week

Pay $18 per hour plus tips

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid training

Work Location: In person