Assistant Manager IT

We are seeking a highly motivated and experienced Assistant Manager, Information Technology (IT) to support the IT Manager in overseeing the daily operation and strategic development of our technology infrastructure. This role is crucial for ensuring the stability, security, and efficiency of all IT systems and providing excellent technical support to our employees.

The ideal candidate is a technical expert with strong leadership and problem-solving skills, capable of mentoring staff and driving IT projects to successful completion.

Key Responsibilities

IT Operations & Support

System Maintenance: Oversee the day-to-day operations, maintenance, and troubleshooting of all network infrastructure, servers, hardware, and software applications.

User Support: Manage and resolve escalated technical issues, ensuring timely and effective support for all end-users.

Inventory & Assets: Maintain accurate inventory of all IT assets (hardware, software licenses, etc.) and manage procurement processes.

Monitoring: Implement and monitor system performance, making recommendations for continuous improvement and efficiency.

Security & Compliance

Assist in developing, implementing, and enforcing IT policies, procedures, and security protocols (e.g., cybersecurity, data privacy, disaster recovery).

Ensure all IT systems and operations comply with internal policies and external regulatory requirements.

Project & Team Management

Project Execution: Assist the IT Manager in planning, coordinating, and executing IT projects (e.g., system upgrades, cloud migrations, new software implementations) from initiation to deployment.

Team Leadership: Provide guidance, mentorship, and technical direction to junior IT staff and support technicians.

Vendor Management: Liaise with external vendors, service providers, and consultants to manage contracts, support service levels, and ensure quality delivery.

Required Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: Minimum of 3-5 years of progressive experience in IT roles, with at least 1 year in a supervisory or project management capacity.

Technical Proficiency:

• Strong knowledge of Network Administration (TCP/IP, VLANs, Wi-Fi, Firewalls/Routers).
• Experience with Server and OS Management (e.g., Windows Server, Linux, Virtualization platforms like VMware/Hyper-V).
• Familiarity with Cloud Services (e.g., AWS, Azure) and data backup/recovery processes.
• Proven experience in troubleshooting and resolving complex technical issues.

Preferred Skills and Certifications

• Relevant IT certifications (e.g., ITIL, CompTIA Security+, CCNA, PMP).
• Experience with [Specific ERP/CRM/Industry Software].
• Familiarity with advanced cybersecurity practices and tools.

Soft Skills

• Leadership: Proven ability to lead, motivate, and mentor a small technical team.
• Communication: Excellent verbal and written communication skills to articulate technical information to both technical and non-technical stakeholders.
• Problem-Solving: Strong analytical and critical-thinking skills for diagnosing and resolving system issues.
• Adaptability: Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person