Assistant Manager - IT & Operations Department

Job Objective: The role holder is responsible for managing and administering BIBF’s servers, systems, cloud solutions and IT infrastructure to ensure high availability, security, performance and business continuity across the institute.
The role requires extensive experience in system administration, cloud technologies, IT support, infrastructure management and troubleshooting across multiple platforms and environments.
The role holder is also responsible for managing IT support services, maintaining disaster recovery and backup systems, supporting enterprise applications and virtual environments, and contributing to technology enhancement initiatives, vendor management and IT operational excellence.
Responsibilities: · Administer and maintain BIBF’s data center, servers, networks, operating systems, and cloud solutions.

• Monitor infrastructure to ensure availability, stability, and business continuity, and recommend improvements.
• Manage IT projects in line with procedures, standards, and best practices.
• Work with ISO and auditors to implement security recommendations.
• Manage software licenses and subscriptions for effective use.
• Initiate and manage departmental contracts and AMCs.
• Oversee data center operations, migrations, integrations, system availability, and access management.
• Prepare and maintain infrastructure, systems, and operational documentation.
• Manage file server access and protect corporate data and intellectual property.
• Maintain test environments with development teams and perform system testing.
• Apply patches, upgrades, and security enhancements regularly.
• Manage backup and disaster recovery systems and conduct restore tests.
• Support crisis response and business continuity readiness.
• Provide hardware and software support, including operating systems, Office applications, networks, and peripherals.
• Configure and maintain desktops, laptops, printers, and applications.
• Support user accounts, email setup, passwords, and access privileges.
• Manage Help Desk services, incident logs, and timely issue resolution.
• Maintain preventive maintenance schedules for systems and end-user devices.
• Support technology enhancement projects, upgrades, migrations, and deployments.
• Guide users on effective use of IT resources and provide technical support.
• Implement tools that improve troubleshooting and IT service responsiveness.
• Prepare reports on IT support, incidents, and system performance.
• Coordinate with vendors and consultants to maintain service quality.
• Review vendor proposals and recommend suitable technology solutions.
• Support the MyClass eLearning platform, including administration, backups, and availability.
• Provide IT setup and technical support for physical and virtual events.
• Support IT audits and implement corrective actions.
• Develop IT manuals, guides, policies, and procedures, and improve departmental processes.
• Deliver IT training for faculty and staff in coordination with HR.
• Support budget optimization and identify cost-effective IT solutions.
• Carry out other duties as assigned by the Head of Department.

Requirements & Experiences: · Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or a related discipline is required. Master’s degree is preferred.

• Minimum of more than 7 years’ experience in system administration, help desk support and IT delivery management preferably in an organization of similar size.
• Knowledge of computer hardware and company software.
• Knowledge of network infrastructure and operating systems.
• Microsoft Certified Professional.
• AWS Certified Professional.
• Networking / Cisco certified professional.