Assistant Manager of Travel Center Operations

Reporting to: Director of Travel Center Operations

Classification: Management, Exempt, Regular, Full Time

Compensation: Starting at$25.00 + DOE

Overview:

The Assistant Manager will support the Director of Travel Center Operations in overseeing the day-to-day activities of the travel center. This role involves managing staff, ensuring excellent customer service, maintaining inventory, and optimizing operational efficiency. The ideal candidate will have strong leadership skills, a passion for customer service, and the ability to work in a fast-paced environment.

Major Duties and Responsibilities:

Staff Management:

• Assist in recruiting, training, and supervising staff members.

• Schedule shifts and assign tasks to ensure adequate staffing.

• Provide coaching and development opportunities to team members.

• Address employee concerns and conflicts promptly and professionally.

Customer Service Excellence:

• Ensure all customers receive exceptional service and have a positive experience.

• Handle customer complaints and feedback effectively.

• Monitor and enhance the quality of customer interactions.

Operational Oversight:

• Assist in the daily operations of the travel center, including opening and closing procedures.

• Ensure compliance with health, safety, and company standards.

• Oversee cash handling and financial transactions.

Accounting and Inventory Management:

• Monitor inventory levels and coordinate with suppliers for timely replenishment.

• Conduct regular inventory audits to ensure accuracy.

• Manage ordering processes and maintain relationships with vendors.

• Prepare and manage budgets, monitor expenses, and assist in financial planning.

• Ensure accurate record-keeping and documentation of financial transactions.

• Analyze sales data and inventory reports to identify trends and areas for improvement.

Sales and Marketing:

• Support promotional activities and marketing campaigns to drive sales.

• Monitor sales performance and suggest strategies for improvement.

• Assist in merchandising and maintaining an appealing store layout.

Administration:

• Prepare reports on sales, inventory, and staff performance.

• Assist in budgeting and financial planning.

• Ensure accurate record-keeping and documentation.

Facilities Management:

• Ensure the travel center is clean, well-maintained, and presentable.

• Coordinate with maintenance personnel for repairs and upkeep.

• Monitor security measures to protect staff, customers, and assets.

Qualifications, Experience, Education:

➢ Required - High school diploma or equivalent.

➢ Required - Associate Degree in Business Administration, Accounting, or related field

➢ Required - Minimum of 2-3 years of experience in a supervisory or management role, preferably in a retail or travel center environment.

➢ Required - Strong leadership and team-building skills.

➢ Required - Excellent communication and interpersonal abilities.

➢ Required - Ability to multitask and manage time effectively.

➢ Required - 12 months prior experience in Microsoft Office Suite and familiarity with POS, Gilbarco, SSCS, and inventory management systems.

➢ Required - Availability to work flexible hours, including weekends and holidays

➢ Required - Ability to lift and carry up to 50 pounds

➢ Strongly p_referred_- Bachelor's degree in Business Administration, Hospitality Management, or relevant field.

Indian Preference:

 Indian and Tribal Preference will apply in accordance with Klamath Tribal policy, priority in selection will be given to applicants who submit tribal affiliation documentation with their application.

Acknowledgement

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirements at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Additional inquiries should be directed to Brittany Sisk, who can be contacted via phone at 541783-9800. All applicants must submit a resume to Brittany.Sisk@CraterLakeJCT.com along with any supporting documentation to be considered for employment.

Join our team and lead the way in providing exceptional service and amenities to our valued customers and be part of the success in developing our operations!

Job Type: Full-time

Pay: From $45,000.00 per year

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Chiloquin, OR 97624 (Required)

Ability to Relocate:

• Chiloquin, OR 97624: Relocate before starting work (Required)

Work Location: In person