Assistant Manager - Operational excellence

Assistant Manager – Operational Excellence (Contract)

Experience: 4–7 years

Engagement: Contract (with potential extension)

Background: Consulting / Transformation / Operations

Role Overview

We are seeking an Assistant Manager–level contractor with strong experience in Operational Excellence, operating model design, and policies & procedures development . The role is hands-on and delivery-focused, supporting transformation initiatives across business operations.

Key Responsibilities

• Support the design and implementation of target operating models (TOMs) and business operating frameworks
• Develop, review, and standardize policies, procedures, SOPs, and process documentation
• Conduct process mapping, process re-engineering, and operational diagnostics
• Apply Operational Excellence methodologies (Lean, process improvement, efficiency reviews) to improve performance
• Support governance, roles & responsibilities (RACI), and decision-rights frameworks
• Work closely with stakeholders to ensure alignment between strategy, operations, and execution
• Prepare client-ready deliverables (process maps, policy manuals, operating model decks)

Required Experience & Skills

• 5–7 years of experience in management consulting, operations, or transformation roles
• Strong exposure to Operational Excellence / Continuous Improvement initiatives
• Proven experience in:
• Operating model design
• Policies & procedures development
• Process mapping (AS-IS / TO-BE)
• Consulting toolkit mindset with structured problem-solving skills
• Strong documentation, stakeholder engagement, and communication skills
• Comfortable working in fast-paced, client-facing environments

Preferred Background

• Experience with Big 4, Tier-1, or Tier-2 consulting firms
• Public sector, government, or large enterprise transformation exposure (nice to have)
• Experience supporting implementation , not just strategy design