Assistant Manager – Order Fulfillment

Coordinate and monitor supply chain operations, including transportation, warehousing, and inventory.

Plan and track the shipment of final products according to customer requirements.

Liaise and negotiate with suppliers, manufacturers, retailers, and customers to ensure a smooth flow of goods.

Coordinate with internal teams (procurement, sales, finance, and operations) to align logistics activities with business requirements.

Act as a single point of contact between transporters, vendors, and customers to resolve issues quickly.

Communicate with drivers, carriers, and freight forwarders to confirm schedules and ensure on-time deliveries.

Work closely with warehouse staff to ensure accurate stock management, picking, packing, and dispatch.

Follow up with vendors and transporters on delivery status and share timely updates with clients/customers.

Collaborate with customs agents, clearing & forwarding agents (C&F), and third-party logistics providers (3PLs).

Ensure effective coordination between domestic and international logistics teams for imports/exports.

Coordinate with quality teams in case of product damage or discrepancies during transit.

Maintain strong vendor relationships and evaluate their performance for service improvements.

Coordinate documentation and approval processes with finance for vendor invoices and freight bills.

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.

Minimum 3 years of experience in logistics, supply chain management, or coordination.

Strong knowledge of logistics software (Zoho).

Excellent organizational and time-management skills.

Strong communication, negotiation, and problem-solving abilities.

Ability to work under pressure and meet deadlines.

Proficiency in MS Office (Excel, Word, PowerPoint).