Assistant Manager – Recovery (B2B)

We’re looking for a dynamic Assistant Manager – Recovery (B2B) to lead and strengthen our recovery operations. The ideal candidate will bring proven expertise in collections and client negotiations, preferably within Telecom or ISP sector, and a passion for driving results with professionalism.

Qualification & Experience

• Master’s degree (or equivalent) in a relevant field.
• Minimum 5 years of experience in recovery/collections management.
• Telecom/ISP background will be a strong plus.

Key Responsibilities

• Lead and optimize recovery strategies to achieve business targets.
• Manage and maintain accurate customer account data.
• Conduct client meetings/visits to resolve overdue payments and negotiate settlements.
• Prepare detailed recovery action plans and maintain delinquency reports.
• Draft memos, reports, and notes related to write-offs, rescheduling, and overdue accounts.
• Follow up on agreed payment plans and escalate high-risk cases.
• Collaborate with Operations, Sales, and Marketing for aligned recovery efforts.
• Provide monthly performance updates to management.

Job Type: Full-time

Work Location: In person