Assistant Manager Tiles Export Sales (Arabic/French Speaker)

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia .

With over 12,000 employees from 40+ nationalities , we are a truly global and diverse organization. RAK Ceramics is publicly listed on the Abu Dhabi Securities Exchange (ADX) and the Dhaka Stock Exchange .

The Role

The Assistant Sales Manager is responsible for overseeing the sales team, developing strategic plans to achieve sales targets, managing customer relationships, and ensuring the sales goals of the company are met. This role requires a strong leader who is proactive, results-oriented, and capable of identifying and implementing effective sales strategies.

What You Will Be Doing

Sales Strategy Development:

• Develop and implement sales strategies to meet or exceed company targets.
• Analyze market trends, customer needs, and competitor activities to adjust strategies effectively.
• Collaborate with marketing, product development, and production planning teams to ensure alignment between sales and business activities.
• Identify new business opportunities in assigned markets.

Customer Relationship Management:

• Develop and maintain relationships with key clients, stakeholders, and business partners.
• Ensure high levels of customer satisfaction and address customer concerns and issues promptly.
• Monitor customer feedback and take proactive actions to improve the customer experience.

Sales Reporting and Analysis

• Track and report on sales performance metrics (e.g., sales revenue, conversion rates, customer acquisition).
• Prepare and present regular sales reports to senior management.
• Utilize CRM tools to manage leads, customer interactions, and sales pipelines effectively.

Budget and Forecasting:

• Monitor expenses, control costs, and ensure that the sales team operates within budget parameters.
• Adjust sales strategies based on performance and financial data.

Training and Development:

• Stay up-to-date with industry trends and innovations to maintain a competitive edge.

Collaboration:

• Collaborate with other departments (marketing, customer service, operations) to ensure seamless business operations.
• Coordinate cross-functional efforts to ensure the timely delivery of products and services to clients.

What We Are Looking For

Some of the key competencies required for the role include:

Functional

• Account Management
• CRM skills
• Extensive capabilities in ERP Systems & Excel

Behavioural

• Selling & Influencing skills (Distribution business)
• Presentation skills
• Negotiation skills
• Business Acumen
• Communication skills

Our Ideal Match

• Minimum of 5 years of experience in sales.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership, interpersonal, and communication skills.
• Excellent negotiation, problem-solving, and decision-making abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical skills to interpret sales data and adjust strategies.
• Ability to work in a fast-paced and dynamic environment.
• Language Proficiency: English, Arabic, and French.
• Goal-oriented and results-driven.
• Strong organizational and time management skills.
• Ability to handle stress and manage multiple priorities effectively. o High level of motivation and determination.

RAK Ceramics is an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.