Assistant Manager: Training

Plan and execute structured NHT programs for outbound sales and inbound support teams.

Ensure throughput targets and batch readiness metrics are met consistently.

Oversee OJT batches, monitor performance metrics (SPA/TSV), and coordinate with operations for batch handover.

Implement interventions for underperforming batches to improve conversion readiness.

Identify training needs from QA and performance reports; design refresher and upskilling modules accordingly.

Conduct product and process updates in alignment with campaign changes or new launches.

Create, review, and upgrade training content, SOPs, and learning aids to ensure clarity, relevance, and engagement.

Deliver sessions focused on empathy, storytelling, objection handling, and persuasive donor engagement.

Work closely with Quality, Operations, and HR to align learning outcomes with business goals and employee development.

Maintain training dashboards — throughput %, post-training performance, feedback scores, and improvement trends.