Assistant Manager/Deputy Manager - HR People Services Team

Job description

Scope - Responsible for managing UKICIME, Americas and Continental Europe region for People Services Team.

Role & responsibilities

Assistant Manager - People Services Team

• Provides HR transactional /administrative support on HR queries related to end to end employee lifecycle processes, policies, data administration, HR systems, preparation of operational metrics, employee file.
• maintenance etc.
• Ensures that all the assigned tasks & responsibilities to self and team are completed within the agreed timelines and accuracy.
• Works closely with our internal HR teams to ensure efficient service delivery on recruitment & on-boarding processes for our employees and managers.
• Become a Subject Mater Expert and go-to person for queries on HR Operations related topics.
• Analyse key performance data to recommend and implement continuous process improvements & involves self in system/User acceptance testing along with relevant HR teams.
• Responsible to work with the country HR teams to maintain the right data in the HR systems
• Partners with internal HR teams such as Comp & Ben, Reporting, Talent acquisition etc. to develop simplified way of working that ensures efficient HR process output for our employees & managers
• Delivers high quality and consistent service delivery to all internal customers and stakeholders ensuring that
• the processes are efficient & meet compliance.
• Demonstrate readiness and approachable attitude at all times to assist other cross-functional teams/processes.
• Is task oriented and responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the custom

Deputy Manager - People Services Team

• Responsible for defining and documenting business and functional requirements and compare, suggest changes in the system and process
• Responsibility of the day-to-day line management of the team, including their development though coaching & team building.
• Work alongside the onshore operations manager to ensure processes offshored are transitioned in a consistent and efficient format
• Ensuring the work is completed within Timeliness and Quality targets
• Publish monthly management information to show trends in performance against Key performance indicators.
• Continuously looking for improvement in efficiency / quality and ensuring we have mechanisms in place to measure the success.
• Responsible for impact assessment of people, process and technology.
• Establish framework and oversee process documentation (process maps, narratives, etc.) with input from Process Owners & Stewards
• Responsible for regional/local recommendations on variation of standard global process to meet mandatory regulatory requirements
• Manage implementation playbook and liaise with country HR to ensure smooth functioning
• Supporting Program with agreeing in-country HR resource and manage escalations within HR where required
• Single Point of Contact for the Regional teams on implementation and Service Delivery.

Preferred candidate profile

• 6+ Years of Working in a Global HR Organization
• Preferably part of a few Migrations in an offshored environment
• Good knowledge of SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Siebel
• Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills
• Experience in lean processes, process improvement, implementation of enabling HR technologies will be an added advantage
• Working knowledge in HR Operations, Onboarding and Recruitment process support would be an advantage
• Should be comfortable working with stakeholders and presenting recommendations

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.