Assistant Office Manager – Orthopedic & Sports Medicine Device Clinic

About OrthoPros of Utah

Founded in 2008, OrthoPros of Utah is a trusted provider of orthopedic and sports medicine devices serving patients throughout Utah County. We help individuals recover, rehabilitate, and prevent injury through a wide range of advanced products including orthopedic braces, crutch substitutes, bone growth stimulators, red light therapy, and therapeutic modality devices.

We proudly partner with physicians, orthopedic and sports medicine clinics, physical therapy offices, hospital systems, athletes of all levels, and the general public. As a family-owned business, we value integrity, teamwork, and genuine care for both our patients and our staff — because to us, our team is family.

Position Summary

We are seeking a full-time Assistant Office Manager to join our fast-paced and collaborative team. In this role, you will support day-to-day clinic operations by coordinating patient care, processing referrals and provider orders, communicating with patients and healthcare partners, and ensuring accurate documentation for insurance and billing compliance.

You will work closely with the Office Manager to maintain efficient workflows, support a high standard of patient service, and help ensure a smooth experience for both patients and referring providers. This position may also include assisting with measuring and fitting patients for prescribed orthopedic braces and supports.

Key Responsibilities

• Serve as the primary office receptionist, managing a multi-line phone system while delivering exceptional customer service through professional phone and text communication.
• Assist in managing and processing new DME orders via phone, email, fax, web portals, and walk-ins.
• Serve as the secondary point of contact for patients, providers, and partner clinics.
• Handle all referrals with accuracy, efficiency, and exceptional communication.
• Oversee required documentation for billing and insurance compliance.
• Ensure all medical documentation for coverage is obtained promptly.
• Educate patients on insurance benefits, financial responsibility, and product use.
• Verify insurance coverage and maintain up-to-date knowledge of payer regulations.
• Collaborate with the Office Manager to streamline workflows and improve efficiency.
• Support day-to-day office operations to ensure an excellent patient experience.
• Occasionally assist as a DME Fitter/Clinical Product Consultant by measuring and fitting patients for braces and supports as prescribed.
• Maintain a professional and organized workspace, upholding all HIPAA and compliance standards.

What We’re Looking For

We’re looking for someone who takes pride in their work, communicates professionally, and enjoys being part of a collaborative team. This role is ideal for someone seeking a long-term position in a supportive, family-owned healthcare environment where reliability, initiative, and a positive attitude are highly valued.

• A strong communicator with a professional phone presence who is comfortable speaking with patients, physicians, clinics, and insurance representatives.
• Detail-oriented with the ability to read, interpret, and retain information accurately, then clearly communicate it to patients, providers, and team members.
• Highly organized with the ability to manage multiple priorities in a fast-paced medical office environment while maintaining accuracy and efficiency.
• A proactive self-starter who takes initiative, anticipates needs, and looks for ways to improve processes and support the team.
• Positive, energetic, and professional, with the competence and confidence to handle responsibilities independently while still collaborating closely with others.
• A dependable team player who contributes to a supportive, respectful, and drama-free workplace culture.
• Someone who values being part of a tight-knit, family-owned business and takes pride in contributing to a collaborative and patient-focused team.
• Demonstrated reliability and a history of longevity in previous roles (ideally 2+ years), with growth or increased responsibility when possible.
• Open to feedback, coaching, and ongoing learning, with a desire to continuously improve and grow in the role.
• A professional who values work-life balance, brings focus and energy to their workday, and appreciates a stable, long-term position.

Compensation & Benefits

Pay: $37,000–$40,000 per year (DOE)

Applicants with relevant industry experience, knowledge of anatomy and physiology, familiarity with commercial health insurance, and experience working with physicians, clinics, or hospital systems may qualify for the higher end of the posted pay range. Compensation will ultimately be determined based on a combination of the applicant’s education, experience, knowledge, skills, and overall qualifications.

What We Offer

• Health insurance stipend
• Generous paid time off including 10–13 paid holidays depending on the year
• Monday–Friday daytime schedule (no nights or weekends)
• Parental leave
• Access to wealth management and retirement planning services
• Employee discount on OrthoPros products and services
• Regularly catered lunches for team wins and special occasions
• Complimentary snacks and beverages in the breakroom
• Hands-on experience in the orthopedic, sports medicine, and medical device field
• Ongoing employee training, development, and educational opportunities
• A stable, long-term position with opportunities for growth and advancement

How to Apply

If you enjoy helping people, working in a collaborative medical environment, and being part of a team that makes a meaningful impact in people’s recovery and quality of life, we would love to hear from you.

Please submit your resume and a brief cover letter telling us why this role interests you and why you believe you would be a strong fit for our team. You can do so here on Indeed or send directly to brooke@orthoprosutah.com

Pay: $37,000.00 - $40,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave

Work Location: In person