Assistant Operations Manager - Coworking Space

Assistant Operations Manager is responsible for managing the day-to-day operations of a single coworking and serviced office location. This role ensures smooth facility operations, excellent member experience, staff supervision, and adherence to operational standards. The Assistant works

independently on-site while coordinating closely with the Operations Manager for overall alignment, performance tracking, and escalations.

Key Accountability Activities:

Location Operations & Service Delivery

• Manage daily operations of the assigned coworking location to ensure seamless functioning. Supervise front desk activities, member onboarding, and daily customer support.
• Ensure all services (cleaning, maintenance, internet, pantry, meeting rooms) run smoothly.
• Implement and maintain SOPs to guarantee consistent service quality.
• Address and resolve member issues at the location; escalate to Operations Manager when necessary.

Team Supervision & Development

• Supervise Community Associates, Receptionists, and Facilities Assistants at the assigned site.
• Schedule shifts, monitor attendance, and ensure adequate staffing coverage.
• Support hiring, onboarding, and ongoing training of location staff.
• Conduct routine performance observations and provide feedback.
• Create a positive and service-oriented environment at the location.

Facilities & Resource Management

• Oversee facility maintenance, cleanliness, safety, and basic security for the location.
• Conduct daily walk-throughs to ensure workspace readiness and quality standards.
• Ensure IT systems, internet connectivity, booking platforms, and office equipment remain functional.
• Coordinate with vendors, suppliers, and contractors for timely service delivery.
• Monitor meeting room and workspace utilization to maximize efficiency.

Compliance, Risk & Safety

• Ensure the location complies with company policies, regulations, and HSE standards.
• Conduct regular safety checks, emergency exit inspections, and preparedness drills.
• Maintain up-to-date records for compliance and facility certifications.

Collaboration & Member Engagement

• Serve as the key point of contact for members regarding operational and service needs.
• Coordinate with Sales & Marketing for events, client tours, and space preparations.
• Support community-building activities and ensure a positive member environment.

Qualifications/Requirements

• Bachelor’s degree in Business Administration, Operations, Hospitality, or a related field.
• 5+ years of experience in operations, hospitality, coworking spaces, or facility management.
• Experience supervising teams or running branch/onsite operations is strongly preferred.
• Strong leadership and people-management skills.
• Excellent communication and customer service capabilities.
• Ability to independently manage operations for one full location.
• Strong organizational and problem-solving abilities.
• Proficiency with operational software, booking systems, and MS Office