ASSISTANT PRODUCTION MANAGER

GENERAL PURPOSE

The Assistant Production Manager oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.

DUTIES AND RESPONSIBILITIES

Support the Production Manager in overseeing laundry operations across all departments (receiving, sorting, washing, folding, and distribution)
Support team leads and resolves workflow or personnel issues promptly
Ensure compliance with housekeeping, quality control, safety, and sanitation standards
Monitor and report on labor, productivity (PPOH), and cost metrics
Assist in preparing reports: daily KPIs, labor reports, operating logs, and customer feedback
Coordinate with Engineering to maintain and troubleshoot production equipment
Train, coach, and support staff on production methods and safety procedures
Participate in hiring, training, reviews, and disciplinary processes
Support emergency responses and customer issues as needed
Promote employee engagement, retention, and team development
Assist in maintaining OSHA compliance and regulatory training
Maintain expected PPOH (e.g., 130+)
Support continuous improvement initiatives and implement process improvement initiatives using Lean or Six Sigma tools
Build a high-performing, safety-conscious, and accountable team environment

This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

QUALIFICATIONS

Bachelor’s degree in business, Operations, Logistics, or related field (or equivalent experience)
5+ years of supervisory experience, preferably in laundry, manufacturing, logistics, commercial, warehouse or distribution operations
Strong understanding of production metrics (e.g. PPOH), cost control, and workflow optimization
Experience in high-volume, time-sensitive environments (e.g. logistics, 3PL, commercial laundry, or manufacturing)
Working knowledge of laundry equipment and washroom chemistry is a plus
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Bilingual English/Spanish preferred
Strong organizational and multitasking skills
Strong interpersonal and communication skills; team-builder with a hands-on leadership style
Knowledge of OSHA and safety standards
Familiarity with Lean Manufacturing, Six Sigma, or other process improvement methodologies
Working knowledge of warehouse management systems (WMS) or production tracking tools l
Experience working with industrial laundry or high-volume production equipment

WORKING CONDITIONS

AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY

Inside work: protected from weather conditions

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Outside work: no effective protection from weather

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Both inside and outside work: activities occur both inside and outside an office enclosure

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Noise: employees must shout to be heard over ambient noise level (hearing protection required)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Vibration: exposure to oscillating movements of extremities or whole body

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Terminal viewing: extended viewing of screens

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Oils: air and/or skin exposure to oils and other cutting fluids

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Respirator: use of a respirator is required

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Physical stamina: due to emergency or work load demands, subject to extended work hours requiring stamina beyond normal demands or levels

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

ACTIVITY

FUNCTION

AMOUNT OF TIME

TYPICALLY SPENT ON ACTIVITY

Essential

Non-Essential

Rarely

Occasionally

Frequently

Standing (on a hard surface)

X

X

Walking

X

X

Talking

X

X

Hearing

X

X

Seeing

X

X

Pushing up to 50 lbs.

X

X

Pulling up to 50 lbs.

X

X

Lifting or carrying up to 50 lbs.

X

X

Moving (continuous motion)

X

X

Reasoning or solving problems

X

X

Reading

X

X

Writing

X

X

Performing mathematical calculations

X

X

Adhering to deadlines under pressure

X

X

Learning or retaining technical information

X

X

Interacting with customers or visitors

X

X