Assistant Program Manager - Supportive Services for Veteran Families (SSVF)

Assistant Program Manager SSVF

Position: Assistant Program Manager

Department: Supportive Services for Veteran Families

Reports to: Program Manager

Pay Status: Full Time Salary

Location: Nashua/ Hybrid

The Job:

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Assistant Program Manager to help further our mission.

About Harbor Care:

Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.

Benefits:

At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life’s challenges.

Federally Qualified Health Centers (FQHCs):

As Harbor Care transitions under the FQHCs umbrella, our Clinicians will have the opportunity to participate in the wonderful Student Loan Repayment Program called the National Health Services Corps (NHSC). This is one of the many great benefits of working at Harbor Care. For more information about this Program, please cut and paste the link below into your browser.

https://nhsc.hrsa.gov/loan-repayment/nhsc-loan-repayment-program.html

Job Summary:

Basic Qualifications:

• A Bachelor’s degree in psychology, social work, or other related human service field is preferred

• Experience working with vulnerable populations

• Knowledge of human services and resources in New Hampshire

• Experience with Microsoft Office

Preferred Qualifications:

• Excellent problem solving and mediation skills

• Strong writing, reading, listening and speaking communication skills

• Ability to set, observe and train on appropriate boundaries

• Able to maintain a professional, customer-service oriented attitude

• Veteran, Veteran Spouse or gold star family member preferred

• Ability to work independently

• Organized and detail oriented

• Supervisory experience

Essential Duties and Responsibilities:

• Operations and Compliance:

• Assist in the development and implementation of client-centered program policies and procedures for case management, outreach, data quality, and temporary financial assistance, ensuring alignment with the SSVF program mission and compliance measures.

• Maintain awareness of current VA and SSVF priorities/initiatives and integrate them into program policies and procedures.

• Review VA repository uploads and data reporting, ensuring open communication with ICA regarding data needs.

• Support the completion of all SSVF reporting requirements, including UDPaaS uploads and responses to SSVF regional coordinators as needed.

• Conduct internal monitoring of case files and Homeless Management Information System (HMIS) service entries.

• Assist in updating CARF policies and procedures, along with staff training requirements.

• Prepare for and assist with annual monitoring site visits to ensure grant compliance.

• Community Organizing

• Ensure active participation in statewide Continuum of Care (CoC) subcommittees, coordinated entry service delivery area meetings, statewide Ending Veteran Homelessness conference calls, and local case conferencing.

• Develop and maintain collaborative relationships with community partners, including the Veterans Administration, CoCs, housing facilities, landlords, donors, funders, agencies, and programs to deliver services effectively to veteran households.

• Provide assistance with data gathering efforts that contribute to community engagement initiatives.

• Actively seek, develop, and participate in relevant regional meetings, webinars, and trainings.

• Staff Supervision and Development

• Provide support and supervision to staff, including Shallow Subsidy and support staff, to enhance effectiveness and efficiency in their roles and responsibilities.

• Provide oversight to the Shallow Subsidy team, including facilitating weekly/bi-weekly meetings, updating policies and procedures, maintaining the monthly financial tracker, and issuing notifications for approvals and denials.

• Coach staff on their execution of their duties and ensure alignment with the Harbor Care Philosophy of Care and values, and with SSVF Core Principles and best practices.

• Assist in facilitation of internal case conferencing, team meetings and team training.

• Pursue professional education and development in best practices relevant to veterans and homelessness.

• Maintain an up-to-date calendar of professional activities in Outlook.

• Perform other related duties as assigned by the Program Manager.

Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.