Assistant Retail Manager - Folsom

Ginger Elizabeth Chocolates is a luxury chocolate boutique that started in Sacramento over 18 years ago. Our chocolates are inspired by local California farms and all the wonderful ingredients grown around us, and our product line includes cookies, chocolates, macarons, hot chocolates, confections, and more. We strive to create a positive work environment where our employees are encouraged to grow not only in their profession, but as individuals as well.

We are hiring a part-time Retail Lead for our Folsom store. Our ideal candidate is positive, friendly, helpful, hardworking, reliable, with strong leadership skills. Our retail stores are customer driven with a fun and social atmosphere.

Compensation:

Starting at $23.00/hour plus tips ($5-$8/hour)

Paid Sick Leave

Generous Employee Discount

Free Coffee Drinks

Assistant Retail Manager Job Responsibilities:

• Monitor the flow of the store, keeping in mind that customer service is the top priority.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.
• Supervises staff properly while understanding each staff member and how to inspire/motivate to bring out each person’s potential.
• Take appropriate action to document occurrences in which standards are not being followed as well as inappropriate behavior.
• Recognizes customer flow and makes sure customers are getting the best service at any given time during the day.
• Developing relationships with regular customers and cultivating new repeat customers. Pursue corporate customers and follow up on sales leads.
• Ensure staff members have a clear knowledge of products and are able to use that knowledge to sell and upsell the products better, while promoting the quality of our ingredients and methods.
• Ensure staff members understand events or seasonal products clearly and that they understand it is their job to promote these items with flyers, pictures, etc.
• Oversees the behavior and performance of the Front House staff and makes sure they are upholding the highest standard of customer service, while continually reviewing procedures when needed.
• Exhibits 100% accuracy on product knowledge.

Requirements:

• Prior leadership experience
• Proven track record of success in a supervisory role
• Ability to learn and retain specific knowledge based around products
• Ability to multitask and function in a fast-paced environment
• Insist on the highest standards with attention to detail
• Effective verbal and written communication skills
• Excellent customer service skills
• Barista: can skillfully make espresso drinks on a commercial espresso machine.
• Stand and exert well-paced mobility for periods of up to six-eight hours in length, with appropriate breaks.
• Must have the ability to lift up to 50 pounds in weight.
• California Food Handler Card
• Supervisory Sexual Harrasment Training Certificate
• Must have complete open availabilty
• Weekends are required.

Pay: $28.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Do you have open availability?
• If hired, when can you start?

Experience:

• Barista: 3 years (Required)
• Supervisory: 3 years (Required)

Ability to Commute:

• Folsom, CA 95630 (Required)

Work Location: In person