Assistant Service Coordinator

Company Overview:

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump & Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales & Service (IS&S), AC Furia, Pumping Solutions, and O&M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the Northeast.

Together, our companies support municipal, industrial, commercial, and transportation sectors with best-in-class maintenance, repair, installation, field service, and emergency response services that keep critical systems operating reliably and efficiently.

Position Summary:

Rapid Pump & Meter Service Co. is seeking a detail-oriented and highly organized Assistant Service Coordinator to support our service operations team. This role is critical in ensuring efficient scheduling, dispatching, and coordination of service activities. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have experience working with service or dispatch platforms.

Key Responsibilities:
Assist in scheduling inspections and routine service appointments
Coordinate and dispatch technicians for emergency service calls
Order and track materials required for service jobs
Support review of technician time entries and daily service reports for accuracy and completeness
Maintain accurate records within service management systems
Communicate effectively with technicians, customers, vendors, and internal teams to ensure smooth operations
Provide administrative support to the Regional Manager and service team
Help prioritize and adjust schedules based on urgency and operational needs
Qualifications:
Strong attention to detail and organizational skills
Excellent computer literacy, including experience with service scheduling or dispatch platforms
Ability to multitask and manage priorities in a fastpaced environment
Strong communication and problemsolving skills
Previous experience in service coordination, dispatching, or administrative support preferred
Experience in the pump and motor industry and/or HVAC industry strongly preferred
Basic knowledge of Generators/Load Bank Testing/Service and plumbing preferred
High school diploma or equivalent required; additional education is a plus
Benefits:
401(k) retirement plan
Medical, Dental, and Vision insurance
Competitive hourly pay
Supportive team environment
Paid Time Off (PTO) and Sick Time
Opportunity to grow within a dynamic service organization
Work Conditions / Schedule:

Schedule: Monday – Friday, 7:00 AM – 4:30 PM

Location: Paterson, NJ (Onsite)

Subsidiary: Rapid Pump & Meter Service Co.

EEO Statement

The Rapid Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, disability, veteran status, or other protected characteristics.

About RAPID PUMP & METER SERVICE COMPANY LLC
At Rapid Pump & Meter Service Co., we specialize in delivering premium solutions that keep your operations running efficiently. With decades of experience, our committed team provides smooth service for various industries, from municipal facilities to manufacturing plants. We are proud to offer industrial piping solutions in New Jersey that businesses rely on for safe and reliable fluid handling, ensuring consistent performance and minimal downtime across every stage of your project.