Assistant Service Manager

Together We Build – Partnership, Innovation, Excellence, and Safety at Kelso Industries and Icon Electric

We’re not just offering a job, we’re inviting you to be part of a team built on PARTNERSHIP, INNOVATION, EXCELLENCE, and SAFETY.

• PARTNERSHIP means we work together with trust, loyalty, and an owner mindset, always striving for win-win outcomes.
• INNOVATION drives us to think differently and create real value in everything we do.
• EXCELLENCE pushes us to set high expectations and deliver exceptional results.
• SAFETY is our foundation—both physical and psychological safety matter every single day.
  
  

If you’re looking for a place where you can grow your career, be valued for who you are, and contribute to something meaningful, we’d love to have you on our team.

The Kelso Industries company is comprised of 26 (and growing) market-leading operating companies with over 2,600 employees that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation’s preferred technical service partnership for commercial MEP+ ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service.

Learn more about us at www.kelso-industries.com

Please note: We do not use agencies or third-party recruiters and do not accept unsolicited resumes from them.

The Assistant Service Manager supports the Service Manager in coordinating, scheduling, and executing day‑to‑day service operations. This role ensures that manpower, project schedules, billing workflows, and customer follow‑ups run smoothly and consistently. The ideal candidate is organized, proactive, and comfortable working in a fast‑paced electrical contracting environment.

Key Responsibilities

Service Scheduling & Coordination

• Schedule daily and weekly service work for technicians, ensuring efficient routing and workload balance.
• Maintain and update the service manpower schedule, including PTO, job assignments, and emergency calls.
• Coordinate with customers, GCs, and internal teams to confirm access, timelines, and job readiness.
• Track job progress and communicate changes to technicians and leadership.
  
  

Project & Manpower Planning

• Maintain a real‑time service project board with job status, manpower allocation, and upcoming priorities.
• Assist in forecasting manpower needs based on backlog, technician skill sets, and customer deadlines.
• Support the Service Manager in preparing weekly operational updates for leadership.
  
  

Billing, Invoicing & Collections Support

• Prepare service billing packets, ensuring accuracy in labor, materials, and job documentation.
• Submit invoices promptly and track outstanding receivables.
• Follow up with customers on past‑due invoices in a professional, consistent manner.
• Work with accounting to resolve billing discrepancies or documentation gaps.
  
  

Customer & Technician Support

• Serve as a point of contact for customer inquiries, scheduling requests, and service updates.
• Assist technicians with work orders, documentation, and material needs.
• Ensure service tickets, photos, and job notes are complete and properly filed.
  
  

Operational & Administrative Support

• Maintain service department files, logs, and compliance documentation.
• Assist with purchasing small tools, materials, and rental equipment as needed.
• Support safety processes by ensuring technicians have required certifications and documentation.
  
  

Qualifications

• Experience in electrical contracting, construction, or service operations preferred.
• Strong organizational and scheduling skills.
• Ability to manage multiple priorities with accuracy and urgency.
• Familiarity with service management software, scheduling tools, or ERP systems (preferred but not required).
• Excellent communication and customer‑service skills.
• Basic understanding of billing, invoicing, and collections processes.
  
  

Success Profile

A Successful Assistant Service Manager At Icon Electric Is

• Detail‑driven — keeps schedules, documentation, and billing tight.
• Proactive — anticipates manpower needs and customer issues before they escalate.
• Calm under pressure — handles shifting priorities without losing accuracy.
• Team‑oriented — supports technicians, customers, and leadership with equal professionalism.
  
  

Why Join Us?

We’re committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.

Learn more about us at www.kelso-industries.com

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business.