Assistant Service Manager – Top Ranked Audi Dealership

About Us:

At Jack Daniels Audi, we are proud to be one of the top-ranked Audi dealerships in the area. We are committed to delivering a first-class customer experience and exceptional service to our valued clients. As we continue to grow, we are seeking an enthusiastic and customer-focused Service Advisor to join our team. If you’re passionate about luxury vehicles, exceptional service, and working in a dynamic environment, we want to hear from you!

Position Overview:

As an assistant service manager at Jack Daniels Audi, you will serve as the primary point of contact for our customers bringing in their Audi vehicles for maintenance and repairs. You will provide excellent customer service, manage service appointments, communicate vehicle issues clearly, and ensure that every customer has an outstanding experience. The ideal candidate will be organized, knowledgeable about Audi vehicles, and able to thrive in a fast-paced environment while maintaining a high level of professionalism.

Key Responsibilities:

• Greet customers and assess their service needs by listening carefully to their concerns.
• Provide accurate, thorough, and transparent explanations of required repairs and service recommendations.
• Create repair orders and schedule service appointments efficiently.
• Keep customers informed about the status of their vehicles, ensuring timely updates and clear communication.
• Review completed work with customers, explain any additional services provided, and process the final invoice.
• Upsell additional services and maintenance options based on customer needs and vehicle condition.
• Ensure all necessary paperwork is completed accurately and filed properly.
• Collaborate with technicians and service team members to ensure a seamless experience for the customer.
• Maintain a clean and organized service area while adhering to dealership policies and procedures.

Qualifications:

• Previous experience as a Service Manager, Service Writer, or in an automotive customer-facing role is preferred.
• Knowledge of automotive systems, with a strong understanding of Audi vehicles being a major plus.
• Strong communication and interpersonal skills; able to clearly explain technical details to customers.
• Ability to multitask, manage time effectively, and stay organized in a busy environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• A professional, polished appearance and demeanor.
• Basic computer skills and familiarity with service management software.
• Valid driver’s license with a clean driving record.

What We Offer:

• Competitive pay: Base salary with performance-based commission and bonus structure.
• Training and Development: Continuous training programs to help you grow in your role and stay up to date on Audi service procedures.
• Career Advancement: Opportunities for career growth and promotions within our dealership.
• Employee Benefits: Health, dental, and vision insurance, paid time off, 401(k) with company match, and more.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all of our employees.
• Employee Perks: Discounts on Audi vehicles, parts, and services, as well as other employee incentives.

How to Apply:

If you’re ready to bring your skills and passion for customer service to an industry-leading dealership, please submit your resume and a brief cover letter outlining your relevant experience and why you’d be a great fit for this position.

We look forward to hearing from you!

Jack Daniels Audi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many ROs do you write up yourself?
• Hours per RO?
• Can you provide proof of the above metrics?

Work Location: In person