Assistant Store Director

Sendik's Food Markets, a family-owned business nearing its 100th anniversary, is looking for passionate people to join our team! We're committed to providing the best grocery shopping experience with high-quality products, great value, and exceptional customer service.

With 18 store locations across southeastern Wisconsin, including Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette, and Oconomowoc, we are a growing company with opportunities for advancement.

When you join Sendik's, you become part of our dedicated and passionate team, committed to providing the best service to our customers and each other.

Role Title

Assistant Store Director

Manager

Store Director

Job Summary

The Assistant Store Director will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Assistant Store Director is to oversee production, associates, customer satisfaction and standards for the entire store. In addition, the Assistant Store Director plays a critical role in ensuring goals and metrics are consistently met throughout each department. As a part of Sendik's leadership team, the Assistant Store Director must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

General Management

• Serve customers throughout the store while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Attend store-level management and safety and sanitation meetings
• Participate in additional training and leadership activities as directed
• Assist with store promotional sales events as needed
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other store duties as needed

Store Conditions

• Responsible for the opening and closing duties of the store
• Connect daily with each department to review daily schedule, department conditions and where assistance may be needed
• Ensure that each department is always full and fresh with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the store is clean and well organized
• Confirm each department completes daily reports (purchasing, sanitation and inventory)
• Assist with ordering inventory as needed
• Collaborate with Store Director to project store needs for the next day
• Create attractive department displays and end caps based on specific sales for the week

Financial

• Review payroll and correct discrepancies prior to submittal
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

People Management

• Manage all areas of the store, consistently leading by example and applying effective management techniques
• Participate in interview process for new associates for all departments
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Approve department schedules based on labor budget
• Communicate with Store Director/Operations in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Qualifications:

• Must be a minimum of 18 years of age due to required operation of store equipment
• Prior experience with food handling, preferably in a grocery setting, as well as leadership experience is required
• Current certification for ServSafe and Liquor License
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds