Assistant Store Manager

Summary:

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Essential Duties and Responsibilities:

Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.

• Ensure merchandise is attractively displayed to enhance the customer shopping experience.

• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.

• Guarantee the store opens and closes according to policy, including activating security and environmental systems.

• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.

• Respond to customer and donor inquiries and complaints professionally.

• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.

• Train, schedule, and provide feedback to staff; guide performance improvement as needed.

• Document and recommend personnel actions when necessary.

• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.

• Monitor and report safety hazards.

• Train staff on safety and fire prevention protocols.

Administrative Duties:

• Adhere to established policies and commercial best practices.

• Complete all administrative tasks timely and accurately.

• Support the organization's goals, procedures, and values.

Qualifications:

• Education: High school diploma or equivalent required; college degree preferred.

• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.

• Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.

• Skills: Excellent communication, organization, interpersonal, and customer service skills.

Core Competencies:

• Customer Service

• Teamwork & Delegation

• Leadership & Managing People

• Problem Solving

• Written & Oral Communication

• Professionalism & Ethics

• Diversity & Inclusion Awareness

• Safety & Security Awareness

• Attendance & Dependability

Physical Requirements:

• Regularly required to stand, walk, talk, and hear.

• Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.

• Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.

Work Environment:

• Moderate noise level typical of a retail setting.