Assistant Store Manager - ALO Riyadh Park

Assistant Store Manager - ALO Riyadh Park

Direct message the job poster from SOHO Group

Overview

We are searching for a dynamic Assistant Store Manager to lead our team. If you're passionate about activewear, thrive in a fast-paced retail environment, and have experience managing high-volume stores, this is the perfect opportunity to join a growing global brand.

DUTIES & RESPONSIBILITIES

• Lead by example on the shop floor to ensure active presence and role modelling for the team.
• Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.
• Conduct regular briefings, floor walks, and individual check-ins to drive performance and motivation.
• Handle employee relations on the floor by addressing concerns, giving real-time feedback, and escalating issues when needed.
• Ensure continuous product knowledge updates and role-specific training.
• Deliver exceptional customer service by ensuring all team members provide personalized and wellness-driven experiences.
• Handle escalated customer situations with empathy and professionalism to uphold ALO's high standards.
• Foster a welcoming environment that reflects ALO's lifestyle values of mindfulness, wellness, and community.
• Monitor daily sales performance, conversion rates, and other key retail metrics.
• Identify commercial opportunities on the shop floor to drive upselling and cross-selling.
• Ensure sales targets are clearly communicated to the team and regularly reviewed.
• Cross-Functional Collaboration: Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.
• Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.

SUCCESS ATTRIBUTES

• Retail Floor Leadership: Minimum 4 years of experience in a similar management role within fashion or lifestyle retail.
• People Management: Strong coaching skills, capable of motivating and guiding sales teams.
• Customer Centricity: Clear understanding of premium client service expectations.
• Operational Efficiency: Skilled in rota planning, real-time issue handling, and team supervision.
• Sales-Driven Mindset: KPI and performance-oriented with a proactive approach to improving results.
• Adaptability: Ability to thrive in a dynamic retail environment, adjust priorities, and support brand initiatives.
• English: Advanced/Good level of English required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Customer Service, and Management

Industries

• Retail, Retail Apparel and Fashion, and Wellness and Fitness Services

Referrals increase your chances of interviewing at SOHO Group. Get notified about new Store Manager jobs in Riyadh, Saudi Arabia.