Assistant Store Manager - Retail Apparel & Fashion

1. Sales & Business Performance

• Support the Store Manager in achieving store sales targets, KPIs, and profitability objectives.
• Monitor daily, weekly, and monthly sales performance and implement action plans to address gaps.
• Assist in executing sales promotions and campaigns to maximize revenue.
• Provide coaching and guidance to sales staff to enhance selling skills and customer engagement.

2. Team Leadership & Development

• Assist in supervising, motivating, and developing store staff.
• Support recruitment, onboarding, training, and performance management of team members.
• Conduct regular team meetings to communicate goals, updates, and expectations.
• Foster a positive and collaborative work environment to retain high-performing staff

3. Customer Service & Experience

• Ensure a high standard of customer service is consistently delivered.
• Handle customer complaints and issues professionally, ensuring satisfactory resolutions.
• Maintain store standards that enhance the customer shopping experience.

4. Store Operations & Compliance

• Oversee daily store operations including opening, closing, cash handling, and inventory management.
• Ensure accurate cash reconciliation, stock counts, and reporting.
• Maintain compliance with Sharaf Retail and Cotton On policies, including health and safety standards.
• Assist in implementing operational processes to improve efficiency and effectiveness.

5. Visual Merchandising & Store Presentation

• Ensure store layout, displays, and merchandising align with Cotton On visual guidelines.
• Monitor stock levels, replenishment, and presentation of merchandise.
• Support store audits and action plans to maintain standards.

6. Reporting & Administration

• Prepare and submit operational reports, sales data, and performance summaries as required.
• Support the Store Manager in administrative tasks including scheduling, payroll, and documentation.