Assistant Store Manager, Tech Support Google Store Retail San Diego

• Technical Oversight: Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow.
• Solution Delivery: Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems.
• Complex Communication: Translate complex technical processes into understandable terms for customers and less-technical team members.
• Team Supervision: Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation.
• Operational Support: Partner with management to review staffing forecasts for product launches and manage inventory for repair parts.
• Development: Observe and coach associates to provide feedback on consumer experience technique effectiveness and technical service.

Success Profile & Skills

• Nimble Learning: Ability to quickly adapt to new technologies and support the team through rapid product evolutions.
• Instills Trust: Displays high integrity while handling customer devices and ensuring personnel adhere to the Code of Business Conduct.
• Problem Solving: Skilled at utilizing professional expertise to solve problems and resolve service escalations.
• Experience: 3+ years of retail management in a high-touch technical customer solution environment.
• Education: Bachelor of Arts Degree required.