Assistant Training Manager (Automotive/OEM)

Job description:

Summary Description

• Deliver technical and non‑technical training programs for distributors, including localized in‑house content, while ensuring high certification rates for Service Advisors and Hyundai Technicians.
• Support HDPM performance improvement, assist with DSOM implementation and compliance, and drive Mystery Shopping score growth beyond annual targets and competitors.
• Contribute to CXC competitions to enhance distributor’s teams’ customer care and technical service capabilities.
• Execute the annual training plan with full commitment, maintain professionalism, and embrace new work challenges within the expanding scope.

Role & Responsibilities

• Conduct Technical and Non-technical training programs for distributors.
• Assist HDPM platform for evaluation and performance improvement.
• Assist DSOM implementation with distributors and monitor compliance.
• Drive Mystery Shopping performance , aiming to increase scores from current year to next year’s target and surpass competitors through distributor engagement.
• Assist in CXC competitions for service advisors and technicians to enhance customer care and technical service knowledge.
• Guide and train distributors to achieve high certification rates for Service Advisors & (HYUNDAI Technicians:
• Execute the annual training plan with 100% achievement through effort and passion.
• Maintain professionalism and accept all work-related challenges and new job duties added to the scope.
• Develop Inhouse Training content and localize the HMC training Materials

Authority

• Online LMS : Manage all users activities, permissions, e-learnings, certifications…
• Mystery Shopping : Supervise & monitor of results/action plans.

Job requirements

Education

• Must hold a bachelor’s degree
• Master’s degree is a plus

Related Experience

• Minimum 5~7 years of professional experience in automotive manufacturer/distributor with service activities.
• Minimum 3 years of supervisory experience desired.
• Cross-functional team management experience is required.

Skill/Knowledge

• Interest and initiative.
• Strong analytical skills with attention to detail.
• Ability to simplify complex issues, develop a compelling point of view, and persuasively make case for change leading to action.
• Good organizational and teamwork skills.
• Outstanding written & verbal presentation skills for external and Senior Leadership interactions.
• Ability to multi-task.
• Strong automobile industry knowledge.
• Excel, PowerPoint, Word proficiency.
• Arabic as second language is a plus.

Physical Requirements

• Normal office duties in Regional HQ
• 20-25% travel requirements.